2 Replies Latest reply: Sep 21, 2011 2:46 PM by Mtn_State RSS

    BI Mobile – Internal Server Error

    Mtn_State
      We have connected Oracle BI Mobile to our 11.1.1.5 release. In one of the dashboards on the iPad for only certain users, the dashboard errors with : “Error – Internal Server Error”. These users are able to access the same dashboard just fine in the web app. Other users are able to access this same dashboard just fine on the mobile app (same iPad actually). The issue seems to be related to the user’s security config, but why do they have issues only on the iPad and not the web? Has anyone seen this? Any ideas?

      Thanks in advance!
        • 1. Re: BI Mobile – Internal Server Error
          628531
          Start with a BIAdministrator user, then a BICreator next BIConsumer. to figger out when privelleges are lost.

          regards

          John

          http://obiee101.blogspot.com/
          http://obiee11g.com/
          • 2. Re: BI Mobile – Internal Server Error
            Mtn_State
            I created an SR with Oracle and the Bug ticket is -
            Bug 13009408 - INTERNAL SERVER ERROR IS THROWN WHEN NAVIGATING TO A DASHBOARD

            Problem Description: User with limited access to a dashboard, gets “Internal Server Error” on iPad.
            Steps:
            1. UserA is part of ABC_GROUP.
            2. Dashboard1 grants read-traverse access to Page1, Page2, and Page3 to 123_GROUP and grants read-traverse access to Page1 and Page2 to ABC_GROUP.
            3. UserA is able to see Page1 and Page2 of Dahboard1 through the browser.
            4. UserA gets “Internal Server Error” when trying to access Dashboard1 on the iPad.
            NOTE: Authenticated User has access to all corresponding reports for this dashboard.