1 Reply Latest reply: Mar 27, 2012 7:24 AM by Jp-Osm-Oracle RSS

    Order got stuck at SyncCustomerEntryPointTask on OSM 7.0.3

    887438
      Hi ,

      I am using PIP Cartridge CommunicationsSalesOrderFulfillmentPIPtrying on OSM 7.0.3 , trying to creat an order which is out of box .
      Order got stuck at SyncCustomerEntryPointTask .

      <08-Sep-2011 2:41:28,182 CDT PM> <INFO> <0.0/SyncCustomerEntryPointTask/do_redo_undo> <ExecuteThread: '11' for queue: 'oms.automation'> <Creating automation plugin [class oracle.communications.ordermanagement.automation.plugin.XQueryReceiver_9gqmv_Impl] jndi[automation/plugin/internal/task/CommunicationsSalesOrderFulfillmentPIP/1.0.0/SyncCustomerEntryPointTask/do_redo_undo] built using SDK version [7.0.3.675]>
      <08-Sep-2011 2:41:28,245 CDT PM> <ERROR> <core.logSQLException> <ExecuteThread: '11' for queue: 'oms.automation'> <SQL Exception 20,006 : ORA-20006: Workflow thread does not exist. The order may have been moved by another user. Refresh your worklist and try again._ order id = 1, hist_seq_id = 1609
      ORA-06512: at line 1>

      please help me to Eliminat this exception.

      Thank you ,
      Rakesh Kukunuru
        • 1. Re: Order got stuck at SyncCustomerEntryPointTask on OSM 7.0.3
          Jp-Osm-Oracle
          There are many reasons for this exception. So request you to please log a service request with complete logs to analyze and offer appropriate solution

          <08-Sep-2011 2:41:28,182 CDT PM> <INFO> <0.0/SyncCustomerEntryPointTask/do_redo_undo> <ExecuteThread: '11' for queue: 'oms.automation'> <Creating automation plugin [class oracle.communications.ordermanagement.automation.plugin.XQueryReceiver_9gqmv_Impl] jndi[automation/plugin/internal/task/CommunicationsSalesOrderFulfillmentPIP/1.0.0/SyncCustomerEntryPointTask/do_redo_undo] built using SDK version [7.0.3.675]>
          <08-Sep-2011 2:41:28,245 CDT PM> <ERROR> <core.logSQLException> <ExecuteThread: '11' for queue: 'oms.automation'> <SQL Exception 20,006 : ORA-20006: Workflow thread does not exist. The order may have been moved by another user. Refresh your worklist and try again. order id = 1, hist_seq_id = 1609
          ORA-06512: at line 1>