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1 Reply Latest reply: Mar 27, 2012 5:24 AM by jp-osm - oracle RSS

Order got stuck at SyncCustomerEntryPointTask on OSM 7.0.3

887438 Newbie
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Hi ,

I am using PIP Cartridge CommunicationsSalesOrderFulfillmentPIPtrying on OSM 7.0.3 , trying to creat an order which is out of box .
Order got stuck at SyncCustomerEntryPointTask .

<08-Sep-2011 2:41:28,182 CDT PM> <INFO> <0.0/SyncCustomerEntryPointTask/do_redo_undo> <ExecuteThread: '11' for queue: 'oms.automation'> <Creating automation plugin [class oracle.communications.ordermanagement.automation.plugin.XQueryReceiver_9gqmv_Impl] jndi[automation/plugin/internal/task/CommunicationsSalesOrderFulfillmentPIP/1.0.0/SyncCustomerEntryPointTask/do_redo_undo] built using SDK version [7.0.3.675]>
<08-Sep-2011 2:41:28,245 CDT PM> <ERROR> <core.logSQLException> <ExecuteThread: '11' for queue: 'oms.automation'> <SQL Exception 20,006 : ORA-20006: Workflow thread does not exist. The order may have been moved by another user. Refresh your worklist and try again._ order id = 1, hist_seq_id = 1609
ORA-06512: at line 1>

please help me to Eliminat this exception.

Thank you ,
Rakesh Kukunuru
  • 1. Re: Order got stuck at SyncCustomerEntryPointTask on OSM 7.0.3
    jp-osm - oracle Journeyer
    Currently Being Moderated
    There are many reasons for this exception. So request you to please log a service request with complete logs to analyze and offer appropriate solution

    <08-Sep-2011 2:41:28,182 CDT PM> <INFO> <0.0/SyncCustomerEntryPointTask/do_redo_undo> <ExecuteThread: '11' for queue: 'oms.automation'> <Creating automation plugin [class oracle.communications.ordermanagement.automation.plugin.XQueryReceiver_9gqmv_Impl] jndi[automation/plugin/internal/task/CommunicationsSalesOrderFulfillmentPIP/1.0.0/SyncCustomerEntryPointTask/do_redo_undo] built using SDK version [7.0.3.675]>
    <08-Sep-2011 2:41:28,245 CDT PM> <ERROR> <core.logSQLException> <ExecuteThread: '11' for queue: 'oms.automation'> <SQL Exception 20,006 : ORA-20006: Workflow thread does not exist. The order may have been moved by another user. Refresh your worklist and try again. order id = 1, hist_seq_id = 1609
    ORA-06512: at line 1>

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