Oracle Database Discussions

there're some t-patches released since -21.

you need to contact tech support to get those.

you also need to "tune" the web server. The major one is to set the javaheapsize to 1 gig.

Here is something I got from support on tuning the web server:


At a customer site we are running the webserver for the UWC running the following JVM options for 20 days without problems

<JVMOPTIONS>-Xms1536m</JVMOPTIONS>
<JVMOPTIONS>-Xmx1536m</JVMOPTIONS>
<JVMOPTIONS>-server</JVMOPTIONS>
<JVMOPTIONS>-XX:+UseParNewGC</JVMOPTIONS>
<JVMOPTIONS>-XX:ParallelGCThreads=2</JVMOPTIONS>

But this is on a Solaris 9 / SPARC.

OS and hardware shouldn't make a differnce. Likely those will help, too.

Jay is correct you need to call support and get the -23 patch version for uwc and the -42 patch rev for messaging. Both of the patches are T patches but they work in production. Just make sure that if you are not using ssl you set you configutil params for usessl for imap,pop,http to NO or else your messaging server will shutdown every 720 seconds. This only happens with the -42 patch. The -23 patch is safe as far as we can see.

What route1 is talking about, is that we fixed a bug, where Messaging Server wasn't checking to see if SSL ports are working.

By default, we enable SSL, but if you don't install a certificate, SSL doesn't work.

Now, we check to see if that's working if it's turned on. If not, we try to restart, and on a cluster, will failover......

Oh, yes. the -23 patch is safe, BUT, without the -42 patch, UWC can't get to Calendar anymore.

Hey Jay --

Just went rounds with Sun inside sales -- attempting to license JES CommSuite in order to get support (and access to the tech-support only patches).

Essentially, no dice. As company with less than ten users, I can't justify spending min of $5,000 year just for licensing -- in order to get support.

Please check following thread:
http://supportforum.sun.com/sjes/index.php?t=msg&th=742&start=0&rid=17767&SQ=d3620791e3a9a9c7e2f58f8cbf1da831

Is this an "over sight" between Sun JES product mgmt and tech support (ie. offer software "free" to companies under 100 users -- but require support access in order to get latest patches in order to run software in production).

My take: the end-user oddities with UWC in JES 2005Q4 require fixes -- primary: many messages received from Outlook senders can't be read (displayed with [ndif!!]).

Thoughts and/or suggestions?? We are willing to PAY $$$ for incident pack -- but no one @ sun support will take my $$$.

-GA

Well, I know that we do single-incident cases. Apparently Sales doesn't know that. You should be able to contact support directly, and open a case for $$.

In any case, the current "t-patches" will be eventually posted on sunsolve.sun.com, and available publically.

As to management's intentions, um, I think indeed, that's the direction they're going.

Howdy -- Thanks JAY for the release insight.

Heads up that 118207-42 (messaging 4.03 patch) was recently posted to public sunsolve.

Any ideas when -23 (or later) UWC patch will be posted as well (for public download via Sunsolve)??

Thanks -Garrett

Alas, the release of uwc patch -23 depends on folk I don't even know. . .

Hello Jay -- happy holidays!!

Any ideas when updated UWC patch will be posted to sunsolve for public download (ie. -23 or later)??

Thanks -GA

Sorry, my listening bugs don't go quite far enough to know. You can get it from Tech Support.

Hey Jay --

that's the problem -- I can't get it from support.

I talked with local Sun Service rep -- in region. Sun entry point for annual support contract is $5000 (ie. 100 users @ 50/seat for Comm Suite).

$5k / year just to get a patch once and long while is too much for ten users.

The Sun service rep said the current strategy does not encourage sub-100 seat customers.... enough said.

thus, I was looking for end-around to get latest UWC patch release... -GA

While I'm not going to get all moral on this forum, please understand:

1. I'm a Sun employee. Software licence fees and support charges pay my income.

2. this forum isn't for doing an "end run" around official support.,

3. If I gave out t-patches here, my personal livelyhood would be in jeopardy. I'm just not prepared to do that.


Yes, the software is now, "free". That means that unless you're willing to pay for a licence and for tech support, you must wait until patches become publically available for them. At least, we don't do as some other companies do, and come after you for using the product without a licence.

Hey Jay -- I understand and appreciate your position. This is obviously an issue for "higher-up" decision and business strategy folks @ Sun Corp.

As for us, after eight years on Sun platform -- this is likely pushing us towards another solution.

Zimbra is the wave of future -- AJAX interface, opensource core components, LDAP-compliant Directory based. Webmail interface very similar to Google's GMAIL with integrated calendar as well -- you can search across mail, contacts, and events seamlessly. Will inlucde Outlook plugin and Crackberry/Treo wireless acces/sync. AND ..the kicker ... only $1k/year up to $50/users (early adopter price -- http://zimbra.com).

While it's unfortunate that Sun isn't helping their sub-100user customers, I'm looking at this as potentially good thing for us.

Thanks again for all your help over the years. -GA