1 2 Previous Next 26 Replies Latest reply: Oct 9, 2011 11:49 PM by Kulkarni RSS

    OBIEE 10.1.3.4.1/ template builder installer failed unexpected error

    Kulkarni
      Hi,

      I'm getting this error "Template Builder Installer Failed: Unexpected Error" when I try to install BI Publisher desktop exe which is part of OBIEE 10.1.3.4.1. initially when I installed OBIEE all components installed successfully and able to create templates.
      Office version : Ms office 2007 ,SP3
      Recently I uninstall BI Publisher desktop and trying to install again, this message pop ups:
      "Template Builder Installer Failed: Unexpected Error".

      I checked the installer log file and this is FYI. Please help me to resolve this issue.

      i gone thru forums related to this issue unbale to fix this. Please help me to resolve this issue.

      ----------------------------
      [Word Template Builder Installer for AL Start]
      Date: 20-Sep-11 3:55:26 PM
      v2 0002
      Parameters: i,C:\Program Files\Oracle\BI Publisher\BI Publisher Desktop,en_US,C:\Program Files\Java\jre6
      Installation
      Installation Directory: C:\Program Files\Oracle\BI Publisher\BI Publisher Desktop
      Locale: en_US
      JavaHome: C:\Program Files\Java\jre6
      Set directories start
      Create word object
      Word object was created
      Template file path : c:\documents and settings\shankar\application data\microsoft\word\startup\TemplateBuilder.dot
      Get directories
      Current Directory : C:\Program Files\Oracle\BI Publisher\BI Publisher Desktop\Template Builder for Word
      Program Files Directory: C:\Program Files
      Start Program Directory : C:\Documents and Settings\shankar\Start Menu\Programs
      Set directories end
      SetIniData Start
      ReadIni Start
      Ini file path: D:\Exchange\shankar\Oracle\BIPublisher\TemplateBuilderforWord\config\tb.ini
      Ini file path: D:\Exchange\shankar\Oracle\BIPublisher\TemplateBuilderforWord\config\tb.ini
      ReadIni End
      SetIniData End
      Word process check start
      Word process check end
      checkIsTBInstalled start
      getRegistry:
      checkIsTBInstalled end
      checkIsTBInstalled start
      getRegistry:
      checkIsTBInstalled end
      removeOld start
      Error
      createReturnCode Start
      createReturnCode End
      [Template Builder Installation for AL End]
      [Word Template Builder Installer for AL Start]
      Date: 20-Sep-11 3:55:34 PM
      v2 0002
      Parameters: u,C:\Program Files\Oracle\BI Publisher\BI Publisher Desktop
      Uninstallation
      Installation Directory: C:\Program Files\Oracle\BI Publisher\BI Publisher Desktop
      Set directories start
      Create word object
      Word object was created
      Template file path : c:\documents and settings\shankar\application data\microsoft\word\startup\TemplateBuilder.dot
      Get directories
      Current Directory : C:\Program Files\Oracle\BI Publisher\BI Publisher Desktop\Template Builder for Word
      Program Files Directory: C:\Program Files
      Start Program Directory : C:\Documents and Settings\shankar\Start Menu\Programs
      Set directories end
      SetIniData Start
      ReadIni Start
      Ini file path: D:\Exchange\shankar\Oracle\BIPublisher\TemplateBuilderforWord\config\tb.ini
      Ini file path: D:\Exchange\shankar\Oracle\BIPublisher\TemplateBuilderforWord\config\tb.ini
      ReadIni End
      SetIniData End
      Word process check start
      Word process check end
      runUninstaller Start
      uninstallOnline Start
      deleteFileWCheck Start
      deleteFileWCheck End
      uninstallOnline End
      Uninstall Start
      deleteFileWCheck Start
      deleteFileWCheck End
      deleteFileWCheck Start
      deleteFileWCheck End
      deleteFileWCheck Start
      deleteFileWCheck End
      Error
      createReturnCode Start
      createReturnCode End
      [Template Builder Installation for AL End]
      ------------------------------


      Regards,
      Kulkarni
        • 1. Re: OBIEE 10.1.3.4.1/ template builder installer failed unexpected error
          Dpka
          Hi Kulkarni,


          Check Task Manager to determine which applications are running.Terminate these, Messenger, Outlook, Word and other Microsoft Office Suite products.Also, do not install the BI Publisher Desktop into the same directory where unzipped installation files are stored.Retry and let me know the result.

          Rgds,
          Dpka
          • 2. Re: OBIEE 10.1.3.4.1/ template builder installer failed unexpected error
            Kulkarni
            Hi Deepika,

            Thanks for immediate response.

            As adviced i closed all MS Office Suite prodcuts and copied BIPublisherDesktop exe to D: drive installed , result is same.

            Same message pops up.

            Please help me to resolve this issue.

            Thanks,

            Regards,
            Kulkarni
            • 3. Re: OBIEE 10.1.3.4.1/ template builder installer failed unexpected error
              Dpka
              Hmmmm..can you check for any new errors in TemplateBuilderInstaller.log? .Do you have admin rights in the machine?


              Rgds,
              Dpka
              • 4. Re: OBIEE 10.1.3.4.1/ template builder installer failed unexpected error
                Kulkarni
                Hi,

                Ya i have Admin rights .

                *Please suggest what is this Err and what for*
                Latest Template Builder installer log file :

                [Word Template Builder Installer for AL Start]
                Date: 21-Sep-11 2:10:20 PM
                v2 0002
                Parameters: i,C:\BI Publisher\BI Publisher Desktop,en_US,C:\Program Files\Java\jre6
                Installation
                Installation Directory: C:\BI Publisher\BI Publisher Desktop
                Locale: en_US
                JavaHome: C:\Program Files\Java\jre6
                Set directories start
                Create word object
                Word object was created
                Template file path : c:\documents and settings\shankar\application data\microsoft\word\startup\TemplateBuilder.dot
                Get directories
                Current Directory : C:\BI Publisher\BI Publisher Desktop\Template Builder for Word
                Program Files Directory: C:\Program Files
                Start Program Directory : C:\Documents and Settings\shankar\Start Menu\Programs
                Set directories end
                SetIniData Start
                ReadIni Start
                Ini file path: D:\Exchange\shankar\Oracle\BIPublisher\TemplateBuilderforWord\config\tb.ini
                Ini file path: D:\Exchange\shankar\Oracle\BIPublisher\TemplateBuilderforWord\config\tb.ini
                ReadIni End
                SetIniData End
                Word process check start
                Word process check end
                checkIsTBInstalled start
                getRegistry:
                checkIsTBInstalled end
                checkIsTBInstalled start
                getRegistry:
                checkIsTBInstalled end
                removeOld start
                Error*
                createReturnCode Start
                createReturnCode End
                [Template Builder Installation for AL End]
                [Word Template Builder Installer for AL Start]
                Date: 21-Sep-11 2:10:33 PM
                v2 0002
                Parameters: u,C:\BI Publisher\BI Publisher Desktop
                Uninstallation
                Installation Directory: C:\BI Publisher\BI Publisher Desktop
                Set directories start
                Create word object
                Word object was created
                Template file path : c:\documents and settings\shankar\application data\microsoft\word\startup\TemplateBuilder.dot
                Get directories
                Current Directory : C:\BI Publisher\BI Publisher Desktop\Template Builder for Word
                Program Files Directory: C:\Program Files
                Start Program Directory : C:\Documents and Settings\shankar\Start Menu\Programs
                Set directories end
                SetIniData Start
                ReadIni Start
                Ini file path: D:\Exchange\shankar\Oracle\BIPublisher\TemplateBuilderforWord\config\tb.ini
                Ini file path: D:\Exchange\shankar\Oracle\BIPublisher\TemplateBuilderforWord\config\tb.ini
                ReadIni End
                SetIniData End
                Word process check start
                Word process check end
                runUninstaller Start
                uninstallOnline Start
                deleteFileWCheck Start
                deleteFileWCheck End
                uninstallOnline End
                Uninstall Start
                deleteFileWCheck Start
                deleteFileWCheck End
                deleteFileWCheck Start
                deleteFileWCheck End
                deleteFileWCheck Start
                deleteFileWCheck End
                Error_
                createReturnCode Start
                createReturnCode End
                [Template Builder Installation for AL End]

                Regards,
                Kulkarni
                • 5. Re: OBIEE 10.1.3.4.1/ template builder installer failed unexpected error
                  791246
                  Hi Kulkarni,

                  Try to check in Word Options (open word--> click on office button on top left), you may find some settings. Check if there was any thing.
                  2. Were you able to see BI Publisher in word in AddIns..?

                  p.s. If reinstalling the MS Office is not an issue, you can go with it.

                  Also check if there any registry files for BIOffice in Registry, by giving "regedit" in run command.

                  Thanks.
                  • 6. Re: OBIEE 10.1.3.4.1/ template builder installer failed unexpected error
                    Kulkarni
                    Hi Raj,

                    Thanks,

                    I did'not find any add in for this.

                    in registery i found "Oracle.BIOffice.BIExcel.Connect" , but i think this is for Oracle BI office integration right .


                    Regards,
                    Kulkarni

                    Edited by: hai_shailesh on Sep 21, 2011 3:33 AM
                    • 7. Re: OBIEE 10.1.3.4.1/ template builder installer failed unexpected error
                      Dpka
                      Kulkarni,

                      Did you try this?

                      http://mehmet.oktener.nl/mediawiki/index.php?title=BIPublisher_Errors#Template_Builder_Installer_failed:_Unexpected_error

                      For: MS 2007

                      Click on office logo->Click "Word Options "->"Advanced"->Scroll down , click "File Locations->Select Filetype Startup and press Modify. Change to a location where you have write permissions and install again.

                      Also make sure the old installation is completely removed from the machine before starting with the new installation.

                      Rgds,
                      Dpka
                      • 8. Re: OBIEE 10.1.3.4.1/ template builder installer failed unexpected error
                        Kulkarni
                        Hi Deepika,

                        Thanks,

                        How to confirm that my previous un-installation completed successfully.

                        Regards,
                        Kulkarni

                        Edited by: hai_shailesh on Sep 21, 2011 3:59 AM
                        • 9. Re: OBIEE 10.1.3.4.1/ template builder installer failed unexpected error
                          Dpka
                          Hi,

                          Check if the old installation folders were removed.Restart the system , make the change in Word as per my previous response and then try running the setup.



                          Rgds,
                          Dpka
                          • 10. Re: OBIEE 10.1.3.4.1/ template builder installer failed unexpected error
                            Kulkarni
                            Hi Deepika,

                            I followed the steps which you suggested still the same message.

                            I changed Startup directory to D:\WOrd_Files

                            in my log file :*

                            getRegistry:
                            checkIsTBInstalled end
                            removeOld start
                            Error_
                            createReturnCode Start

                            What is this Error means? anthing abt Resitry entries


                            Thanks,
                            Regards,
                            Kulkarni

                            Edited by: hai_shailesh on Sep 21, 2011 4:47 AM
                            • 11. Re: OBIEE 10.1.3.4.1/ template builder installer failed unexpected error
                              Dpka
                              Hi Kulkarni,

                              Checked in supportweb.Looks like this is a known issue in XP SP3!:-(.

                              Would it be possible to try this out in a different service pack?

                              Rgds,
                              Dpka
                              • 12. Re: OBIEE 10.1.3.4.1/ template builder installer failed unexpected error
                                Kulkarni
                                Hi,

                                Issue with SP 3 ? not clear , what i ahve to do please suggest


                                Regards,
                                Kulkarni
                                • 13. Re: OBIEE 10.1.3.4.1/ template builder installer failed unexpected error
                                  Dpka
                                  Hi,

                                  In your first post you said,
                                  Office version : Ms office 2007 ,SP3
                                  Means you are using service pack(SP) 3.With this SP , this error is a known issue.Try installing the setup in a PC with different SP version.

                                  Rgds,
                                  Dpka
                                  • 14. Re: OBIEE 10.1.3.4.1/ template builder installer failed unexpected error
                                    Kulkarni
                                    Hi,

                                    Thanks,

                                    do we have to do any modification to registery . i tried all the options(not with Service pack2 - here we have all the pCS with SP3 only) above still the result same.

                                    with this config(MS Office 2007, Service pack 3) do we have any other way around.


                                    please Advice

                                    Regards,
                                    Kulkarni

                                    Edited by: hai_shailesh on Sep 22, 2011 4:37 AM

                                    Edited by: hai_shailesh on Sep 25, 2011 4:32 AM
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