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1 Reply Latest reply: Nov 1, 2011 5:15 PM by 773287 RSS

Service Request to task link

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Hi ALL,

I am automatically creating task whenever the SR is created using task templates.
we have the requirement to create a child task using API when the automatically created task is completed.

I am using API 'jtf_tasks_pub.create_task' to create the task with
p_source_object_type_code => 'SR',
p_source_object_id => incident_id and could see task is being create successfully(checked in JTF_TASKS_B table)

But when I open the 'Create Service Request' form and query for SR#, I cannot see the child task created using API.

Please let me know if anybody has faced this,how to make the child task created using API to appear in SR form.

Thanks,

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