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1 Reply Latest reply: Nov 1, 2011 5:15 PM by 773287 RSS

Service Request to task link

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I am automatically creating task whenever the SR is created using task templates.
we have the requirement to create a child task using API when the automatically created task is completed.

I am using API 'jtf_tasks_pub.create_task' to create the task with
p_source_object_type_code => 'SR',
p_source_object_id => incident_id and could see task is being create successfully(checked in JTF_TASKS_B table)

But when I open the 'Create Service Request' form and query for SR#, I cannot see the child task created using API.

Please let me know if anybody has faced this,how to make the child task created using API to appear in SR form.



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