1 Reply Latest reply on Nov 2, 2011 12:15 AM by 773287

    Service Request to task link

      Hi ALL,

      I am automatically creating task whenever the SR is created using task templates.
      we have the requirement to create a child task using API when the automatically created task is completed.

      I am using API 'jtf_tasks_pub.create_task' to create the task with
      p_source_object_type_code => 'SR',
      p_source_object_id => incident_id and could see task is being create successfully(checked in JTF_TASKS_B table)

      But when I open the 'Create Service Request' form and query for SR#, I cannot see the child task created using API.

      Please let me know if anybody has faced this,how to make the child task created using API to appear in SR form.