3 Replies Latest reply on Dec 9, 2011 9:34 PM by JDN

    FDM Error When Trying To Login from the Web

    JDN
      Hello,

      We are on FDM 11.1.2.1 and all of a sudden this problem popped up and we're not entirely sure how to fix. When users go to the FDM URL they get the following three error messages:


      1 of 3 Error: Primary Load Balance Server is unavailable -- attempting to use Backup Load Balance Server.

      2 of 3 Error: Error retrieving security agent header.
      Detail: InnerException1: Please run the Load Balance Config Manager and specify a username and password for DCOM.
      InnerException2: Retrieving the COM class factory for component with CLSID {E652643D-6CC1-48AC-915D-01842B04F292} failed due to the following error: 80070005.

      3 of 3 Error: Please run the Load Balance Config Manager and specify a username and password for DCOM.
      Detail: InnerException1: Retrieving the COM class factory for component with CLSID {E652643D-6CC1-48AC-915D-01842B04F292} failed due to the following error: 80070005.

      When logging in through the workbench we do not receive any error messages. Does anyone have any thoughts on what would cause this or how we can fix? Is it as simple as inputting the service account credentials again? Also, how do we prevent this from happening again in the future?

      Thank you,
      Jason