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2 Replies Latest reply: Dec 21, 2011 12:19 AM by 897421 RSS

Siebel & Kana Integration , Co-browsing and Siebel Chat

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It would be great if someone could share information on integration between Siebel and KANA Email Management system.

Does anyone know how do the process/email responses work once the 2 applications are integrated?

Also, can Siebel Chat be exposed to a third party/external website which is not a Siebel application? Is multi-conference allowed in Siebel Chat?

Can Siebel Co-browsing be enabled over External/Custom Self Service website?

Please do let me know.

Thanks and Regards,

Ganesh Bhat.


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