I have a problem with Action Links for Oracle CRM on Demand. When I click on an action link to navigate to an account detail page, I get the following error:
The record you are trying to access has been deleted or has been assigned a new owner and you no longer have access to it. If you deleted the record, it may be accessed in Deleted Items. If you continue to have problems contact your Oracle CRM On Demand Administrator.
Browsing the forums brought up this thread: Can't access a record with an ActionLink
In this thread it's said to place the Account ID column right next to the Account Name column. This solution works for regular tables, but not for pivot tables.
Is it possible to link to an account detail page from pivot links?
For pivot tables you will have to use this method in order to be able to drill down to the detail page:
On you Report-
Define Criteria: Add the Account ID (Record ID field is a must)
- Click on the Properties icon on this column--> Data Format Tab --> uncheck Override Default Data Format and select Plain Text from the Treat Text as drop down.
Add the below code in the text area.
Add this column on the Rows section of the pivot table.
Hope this helps!