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I assume that you are using UCM 10g with IBR .
To resolve the issue, manually install the PDF Converter using the following steps:
1) Check to see if C:\temp exists in the file system. If not, then it will need to be created.
2) Add a printer.
3) Configure the printer to use port c:\temp\idcoutput.ps (Ports tab).
4) Configure the printer to use a PostScript driver - you can select the "HP", then "HP Laserjet series PS" on the Advanced tab.
5) Ensure that Spooling is set to 'Print Directly to Printer' (Advanced tab).
6) Name the printer 'IDC PDF Converter' (General tab).
7) Restart your refinery and test.
The most common occurrences of the error are found when steps 2 and 5 are not performed correctly.
Hope this helps .
Thanks for the reply.
I already followed all the manual steps install the printer. I can see "IDC PDF Converter" printer in my devices list. .. Even If I try to print any file directly via IDC PDF Converter Print, I am able to print the file , means I can can see idcoutput.ps file in temp folder. Not sure why IBR is not detecting it. Is there nay configuration/integration that i will to do at IBR side ?
Is this UCM/IBR 10g with IBR installed on the unsupported operating system like Windows Server 2008? If so, described problem is exactly what happens under this circumstances.1 person found this helpful
Look here: Re: IBR10g on Windows 2008 server
Configure IBR service to be runned by Administrator account in opposite to default Local System Account (idc ibr service -> Properties -> Log on -> This account -> pick account under which installation was done).
After that procedure IBR conversion works.
thanks Alot tombo.
After running the IBR service with Admin account, Print error went away. But i am getting given below error now :
refinery 01.10 10:58:11.076 Conversion Monitor Status Updated: !csNativeConverterLoaded,InDesign
refinery 01.10 10:58:11.434 Conversion Monitor !! ERROR !! !csNativeGeneralError;ActiveX component can't create object
refinery 01.10 10:58:11.436 Conversion Monitor !csNativeGeneralError;ActiveX component can't create object
refinery 01.10 10:58:11.437 Conversion Monitor !csFinishedNativeStep,InDesign
refinery 01.10 10:58:12.072 Conversion Monitor !csWritingNativeResults
refinery 01.10 10:58:12.090 MonitorPreconverterQueue[idc] Process exit value = 0
refinery 01.10 10:58:12.091 MonitorPreconverterQueue[idc] READING RESULTS WITH BUFFERED READER
refinery 01.10 10:58:12.095 MonitorPreconverterQueue[idc] java.io.BufferedReader@c62c8
refinery 01.10 10:58:12.113 MonitorPreconverterQueue[idc] InDesignToPDF ---- -1 ---- <Not Converted>
refinery 01.10 10:58:12.139 MonitorPreconverterQueue[idc] dConversionState = Failed
refinery 01.10 10:58:12.141 MonitorPreconverterQueue[idc] dConvMessage = The step ConversionResult did not set any results
refinery 01.10 10:58:12.141 MonitorPreconverterQueue[idc] dFormat = application/x-unknown
refinery 01.10 10:58:12.142 MonitorPreconverterQueue[idc] dWebExtension = ---
refinery 01.10 10:58:12.142 MonitorPreconverterQueue[idc] RefineryConvertedFile = ---
refinery 01.10 10:58:12.143 MonitorPreconverterQueue[idc] RefineryPrimaryConvertedPath = <NotConverted>
By running IBR service via Admin account, Printer Error went away ... now i am getting following Error
Edited by: user4884609 on Jan 10, 2012 11:04 AM
Edited by: user4884609 on Jan 10, 2012 11:05 AM
I am using "indesin" conversion type to convert indesign file into PDF. I tried using "distiller" conversion type too, but it generates Blank PDF.
If I use distiller option, I get following warning in logs:
refinery 01.10 12:32:28.737 Conversion Monitor
*** Warning: GenericResourceDir doesn't point to a valid resource directory.
the -sGenericResourceDir=... option can be used to set this.
I suppose we are dealing now with Outside In (PDFConverter component) inability to convert the In Design files. PDF Converter Installation and Administration Guide lists that In design files are converted through third party application (Adobe In Design). Try to install Adobe In design on the IBR machine and configure conversion as described (page 5-30). For Primary Web Rendition use "Convert to PDF using third-party applications".
Another worthwhile possibility is to try PDFExportConverter component (instead of PDFConverter), which is newer and possibly with latest Outside In technology. Oracle listed that Outside In 8.3.2 supports Adobe InDesign (XMP only) 3.0 – 5.0 (CS 1 - 3).
I do have Adobe indesign CS2 on IBR machine. I have trial version
Does your IBR server instance name contain spaces? In example, "IBR Server" opposite to correct "IBR_Server". In such case you will get error like posted with dFormat = application/x-unknown. It should be application/pdf.
Another possible cause is "ActiveX component can't create object" error message, which you will get if Microsoft C++ Redistribution package is not installed on the IBR machine. If not, download and install the latest version of the C++ Redistributable from the Microsoft site.
IBT instance name is "ibr" , no space in instance name. Also I do have Microsoft visual c++ distribution installed on my system .
Well, I'm out of ammo. I can only suggest to confirm first that IBR conversion is working with other formats (word, excel) and than return to In design conversion problem testing with the some older (CS2) file.
Word to PDF conversion is working perfectly fine... but indesign to PDF is not working :( .. seems like issue with Adobe indesign CS2 trial version
Hmm.. does the trial version have any pop-ups when you launch the program? From what I recall, IBR will have issues if there are any pop-ups on the native application. I haven't worked with indesign, but maybe see if you can disable any pop-ups?
Bingo....!! you were right. It was Trial version popup that was causing the issue. I installed new version of Adobe Indesign CSS 5, and Indesign converted into PDF successfully.
Thanks all for your help
Edited by: user4884609 on Jan 11, 2012 11:25 PM