How to open an SR?
911168Jan 20 2012 — edited Jan 20 2012We purchased a 1yr Oracle VM Premier Limited Support Agreement yesterday afternoon. The CSI number didn't work on support.oracle.com. I got the message "This Support Identifier does not allow registration".
This morning, I received the "Welcome" letter, suggesting I go to linux.oracle.com. That worked, and it accepted my CSI and made me the account administrator. However, I can't find any technical support resources on that site that refer to Oracle VM 3. There are some old notes about upgrading from 2.1 to 2.2.
Possibly, I don't get support until/if I register my system. (That's odd, what if I needed help installing it?). Anyhow, up2date nox register shows -bash: upd2date: command not found.
The welcome letter contains the statement "For customers who ordered [...] Oracle VM Premier Limited Support for Oracle VM, please note that your CSI number is not currently active for My Oracle Support access. Once your order is processed, you will receive an alert about CSI activation and My Oracle Support access."
My order must have processed, I got the "Welcome Letter". So do I wait some more or is there some missing magic? What link should I be checking for access?
Edited by: Dan in Atlanta on Jan 20, 2012 4:34 AM