1 Reply Latest reply: Feb 6, 2012 9:54 PM by user99976 RSS

    Triggering workflow of an object from the workflow actions of another

    user264829
      Hi,

      We have associated contacts to custom object 5 . For reporting purposes, the value of contact's account is being copied to the custom object's account through workflows whenever custom object record is created or edited. In case a custom object record is created and after that the contact record is updated so that its account gets changed, the custom object records related to that contact need to be updated too, otherwise there is a discrepancy issue. Can we somehow trigger the edit workflow of custom object 5 when the contact's record is updated?

      Are there any other methods, if this is not possible , to achieve the result I described?

      Regards.
        • 1. Re: Triggering workflow of an object from the workflow actions of another
          user99976
          You can't update another object when one object is updated i.e. Custom Object can't be updated automatically using Workflow when Contact Object is updated. You need to use Web Services to do this. All you have to do is define some Integration Events on the Parent object (which triggers the Update) and then based on the Integration EVent, update the Child Object (which needs to be updated).

          BTW, this is not related to Contact On Demand, it is related to CRM On Demand Topic