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1 Reply Latest reply: Feb 14, 2012 2:48 AM by 787689 RSS

Open link with external application

787689 Newbie
Currently Being Moderated
Hi,

From a script page in Interaction Manager I'd like to open a linked .eml file with Outlook, but CCA opens a java windows where I can read the mail body, but not the attachment... Is there a way to force open the linked .eml file directly with Outlook (or to see the attachment in Java...)?

Tnx
Giuseppe
  • 1. Re: Open link with external application
    787689 Newbie
    Currently Being Moderated
    Hi all,

    Oracle suggested me to add this lines in the web.xml web application file:

    <mime-mapping>
    <extension>eml</extension>
    <mime-type>message/rfc822</mime-type>
    </mime-mapping>

    It didn't worked for me... so I tried "application/outlook", "application/msoutlook", "application/vnd.ms-outlook", "application/octet-stream" and so on... but nothing changed.

    Then I tried changing this entry in Windows client registry:
    from

    [HKEY_CLASSES_ROOT\MIME\Database\Content Type\message/rfc822]
    "CLSID"="{3050F3D9-98B5-11CF-BB82-00AA00BDCE0B}"

    to

    [HKEY_CLASSES_ROOT\MIME\Database\Content Type\message/rfc822]
    "CLSID"=""

    and it's working !!!
    I don't know if there is a better way to achieve this... or if this change can prevents something other from working... but for now is my solution...

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