1 Reply Latest reply: Feb 14, 2012 4:48 AM by 787689 RSS

    Open link with external application

    787689
      Hi,

      From a script page in Interaction Manager I'd like to open a linked .eml file with Outlook, but CCA opens a java windows where I can read the mail body, but not the attachment... Is there a way to force open the linked .eml file directly with Outlook (or to see the attachment in Java...)?

      Tnx
      Giuseppe
        • 1. Re: Open link with external application
          787689
          Hi all,

          Oracle suggested me to add this lines in the web.xml web application file:

          <mime-mapping>
          <extension>eml</extension>
          <mime-type>message/rfc822</mime-type>
          </mime-mapping>

          It didn't worked for me... so I tried "application/outlook", "application/msoutlook", "application/vnd.ms-outlook", "application/octet-stream" and so on... but nothing changed.

          Then I tried changing this entry in Windows client registry:
          from

          [HKEY_CLASSES_ROOT\MIME\Database\Content Type\message/rfc822]
          "CLSID"="{3050F3D9-98B5-11CF-BB82-00AA00BDCE0B}"

          to

          [HKEY_CLASSES_ROOT\MIME\Database\Content Type\message/rfc822]
          "CLSID"=""

          and it's working !!!
          I don't know if there is a better way to achieve this... or if this change can prevents something other from working... but for now is my solution...