1 Reply Latest reply on Feb 9, 2012 7:54 PM by 916570

    FP7 Hostmanager does not download prompts from storage

    728252
      Hello All,
      we recently experienced problems downloading prompts in the call center servers. Issue reported in the FP6 (we got a patch from support) and now with FP7.

      The testing enviroment is : server1 with all CCA resources including DB/BEA/FTP and server2 with CCA Call Center Server resource.
      When upolad a prompt from server 1, the prompt are correctly uploaded to this server (FTP Storage) but not transferred to server2.

      The FP7 hostmanager logs report following error:

      09/02/2012 06:47:06.464 : 0 : 1984 : 3296 : HostManager : 25 : ExecuteFileSystemAction(): Add library [lib_2430.wav] for company [465] lg[1]
      09/02/2012 06:47:06.464 : 4 : 1984 : 3296 : HostManager : 25 : CFtpClient[0]::DownLoadFile(): remote file[/465/prompt/2430_1.wav], local file[C:\ccanywhere/companies/xxxxxxxx/prompt/lg1/lib_2430.wav]
      09/02/2012 06:47:06.464 : 4 : 1984 : 3296 : HostManager : 25 : CFtpClient[0]::ConnectToServer(): connect to server on host ( : 21)
      09/02/2012 06:47:07.464 : 0 : 1984 : 3296 : HostManager : 25 : CFtpClient[0]::ConnectToServer(): Error on calling connect
      09/02/2012 06:47:07.464 : 4 : 1984 : 3296 : HostManager : 25 : CFtpClient[0]::CloseThisSocket(): close socket (744)
      09/02/2012 06:47:07.464 : 0 : 1984 : 3296 : HostManager : 25 : CFtpClient[0]::OpenLocation(): Connected on socket[-1]
      09/02/2012 06:47:07.464 : 4 : 1984 : 3296 : HostManager : 25 : CFtpClient[0]::DownLoadFile(): cannot connect to server

      FTP setting into NM are correct, if I ftp from command line from server2 to server1 , ftp access ok (same LAN).
      In addition I got difficults to stop Hostmanager recource from NM, I always kill from task manager.

      Anyone report same issue on FP7 ?

      Thanks and regards
      Mauro