we recently experienced problems downloading prompts in the call center servers. Issue reported in the FP6 (we got a patch from support) and now with FP7.
The testing enviroment is : server1 with all CCA resources including DB/BEA/FTP and server2 with CCA Call Center Server resource.
When upolad a prompt from server 1, the prompt are correctly uploaded to this server (FTP Storage) but not transferred to server2.
FTP setting into NM are correct, if I ftp from command line from server2 to server1 , ftp access ok (same LAN).
In addition I got difficults to stop Hostmanager recource from NM, I always kill from task manager.