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When you say "Jvueservlet" shows an error, are you referring to the "VueServlet"? If the VueServlet status page is showing an error, then this means there's either a problem on the application server hosting the VueServlet, or a problem with the AutoVue server itself. What is the exact error message you're seeing on the VueServlet status page? Also, when this error occurs, did you also check the AutoVue server admin console to see if all processes are still running properly?
If this is a VueServlet or AutoVue server issue, and if the issue still persists, I would recommend to log a Service Request through the My Oracle Support portal so that our Support team can help diagnose.