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1 Reply Latest reply: Mar 21, 2012 12:54 AM by 920789 RSS

KPIs for Item creation/update cycles and catalog vs non-catalog items in or

921453 Newbie
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Hello,

I was wondering if anyone knew where I could find descent Key Performance Indicators about:

1) Item creation Cycle: Cycle time measured from the receipt of the creation request to the completion and confirmation of the item master creation.
2) Item update Cycle: Cycle time measured from the receipt of the change request to the confirmed completion of the change.
3) Catalog vs non catalog item ratios for organizations (especially universities and hospitals).

Thank you for your time !!!!

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