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0 Replies Latest reply: Mar 8, 2012 11:26 PM by 922591 RSS

Intermittent issue in ALUI 6.5

922591 Newbie
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I am facing an intermittent issue while retrieving Adaptivepagelayouts from the imageserver. I have two different layouts. One is applied on the unauthenticated part and the other one is applied to authenticated part on the same site. While navigating from the unauthenticated part to authenticated part, the new page layout is picked and rendered as per defined in experience rules. Here the issue is that sometimes the page layout for the authenticated side fails to be picked and the authenticated side comes up with the Adaptive pagelayout meant for the unauthenticated part. This distorts the whole design of the page. I am not sure of what could be the exact reason for this, as 50% times it works fine and 50% times it goes wrong. Moreover the ALUI admin and the image server is continuously being worked upon by other developers, so not sure if that might have caused the issue...but then why this intermittent thing. Moreover, imageserver and ALUI is placed on two different servers.

Kindly help me out as I am new to portal. Thanks for all your help in advance :)
PTSpy logs says :

*152 3-7-2012 7:46:50.390 Error Portal_UI_Infrastructure portal.SERVERNAME.UserName .NET #7 com.plumtree.portaluiinfrastructure.layout.impl.LayoutManager LayoutManager:GetLayout Could not begin processing web service with Id: 491*
com.plumtree.server.marshalers.PTException: -2147203531 - Layout with web service ID: 491 returned error code: -2147203531 and error message: Portlet request failed, the remote server returned HTTP error '400'. Web Service ID=491, User ID=126781, URL='http://hostname/plumtree/portal/private/pagelayouts/XXXX/BasePageLayout/authenticated.html' com.plumtree.server.marshalers.PTException: -2147203531 - Layout with web service ID: 491 returned error code: -2147203531 and error message: Portlet request failed, the remote server returned HTTP error '400'. Web Service ID=491, User ID=126781, URL='http://hostname/imageserver/plumtree/portal/private/pagelayouts/XXXX/BasePageLayout/authenticated.html' at com.plumtree.portaluiinfrastructure.layout.impl.LayoutManager.GetLayout(Int32 nWebServiceId, AActivitySpace asSpace) in e:\buildroot\Release\portalui\6.5.x\ptwebui\portaluiinfrastructure\dotnet\prod\src\com\plumtree\portaluiinfrastructure\layout\impl\LayoutManager.cs:line 82
at com.plumtree.portalpages.common.uiparts.PlumtreeDP.DisplayLayout(Int32 nWebServiceID, Boolean bMainPage)
at com.plumtree.portalpages.common.uiparts.PlumtreeDP.DisplayLayout(Layouts layout)
at com.plumtree.portalpages.common.uiparts.PlumtreeDP.Display(IWebData pageData)
at com.plumtree.uiinfrastructure.interpreter.Interpreter.HandleDisplayPage(Redirect myRedirect, RequestData tempData) in e:\buildroot\Release\uiinfrastructure\6.5.x\dotnet\prod\src\com\plumtree\uiinfrastructure\interpreter\Interpreter.cs:line 1817
at com.plumtree.uiinfrastructure.interpreter.Interpreter.HandleRequest(IXPRequest request, IXPResponse response, ISessionManager session, IApplication application) in e:\buildroot\Release\uiinfrastructure\6.5.x\dotnet\prod\src\com\plumtree\uiinfrastructure\interpreter\Interpreter.cs:line 539
at com.plumtree.uiinfrastructure.interpreter.Interpreter.DoService(IXPRequest request, IXPResponse response, ISessionManager session, IApplication application) in e:\buildroot\Release\uiinfrastructure\6.5.x\dotnet\prod\src\com\plumtree\uiinfrastructure\interpreter\Interpreter.cs:line 163
at com.plumtree.uiinfrastructure.web.XPPage.Service(HttpRequest httpRequest, HttpResponse httpResponse, HttpSessionState httpSession, HttpApplicationState httpApplication) in e:\buildroot\Release\httpmemorymanagement\6.5.x\dotNET\src\com\plumtree\uiinfrastructure\web\XPPage.cs:line 81
at com.plumtree.portaluiinfrastructure.activityspace.PlumHandler.ProcessRequest(HttpContext context) in e:\buildroot\Release\portalui\6.5.x\ptwebui\portal\dotnet\prod\src\web\PlumHandler.cs:line 36
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
at System.Web.HttpApplication.ApplicationStepManager.ResumeSteps(Exception error)
at System.Web.HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)
at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)
at System.Web.HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr)
at System.Web.Hosting.ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType) <ptLogMsgEnd>

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