10 Replies Latest reply: Jun 27, 2012 10:53 AM by 660754 RSS

    Articulate SCORM 1.2 content hangs when launched in Oracle OLM 12.1.3 RUP4

    925723
      Hi Folks,

      Using Oracle Learning Management (OLM) version 12.1.3. I have successfully uploaded the content zip having previously replaced 5.xsd's with the Oracle specific ones. The content uploads without error as expected.

      Tracking type is set to SCORM 1.2 in OLM (CMI is not a listed option in this version). I've also uploaded the SCORM adapter and validated that this is working correctly. I have also uploaded, launched and successfully played the Oracle SCORM test object to verify and all checks out ok.

      I have an issue where content begins to launch in the OLM course player and then hangs indefinitely. Status bar get to about 25% and stops.
      The content is published to LMS > SCORM 1.2 in Articulate presenter. This is not unique to one piece of content we have created using Articulate (I've tested 3 and they all behave the same).

      I'm assuming that this points to the issues being content specific but I've not ruled-out that it may be some relating to JAVA or specific to the clients IT Infrastructure.

      Any advice and guidance would be much appreciated.

      Thanks and regards
        • 1. Re: Articulate SCORM 1.2 content hangs when launched in Oracle OLM 12.1.3 RUP4
          scottymomo
          Hey Luther, :)

          What version of Articulate is being used and is it Presenter or Quizmaker?

          Depending on Articulate version, an updater for Flash 10+ is available that might help:
          http://www.articulate.com/support/kb/002567.php

          Also, I'd suggest enabling debugging in the SCORM adapter and see what the java console shows when the course is launched.

          Scott
          http://www.seertechsolutions.com
          • 2. Re: Articulate SCORM 1.2 content hangs when launched in Oracle OLM 12.1.3 RUP4
            925723
            Hey Scott, good to hear from you.

            Ever the Guru I see, hope life is treating you well at Seertech.

            Articulate is version 9 and it's Presenter, the clients pc's have Flash version 10,1,102,64 installed. On that basis do you reckon the Flash updater is worth a go?

            Also not sure if it's relevant but on the Flash Player angle, the same content published in AICC in presenter plays fine.

            This is the log from the JAVA Console;

            Java Plug-in 1.6.0_07
            Using JRE version 1.6.0_07 Java HotSpot(TM) Client VM
            User home directory = C:\Documents and Settings\155842

            Oracle eLMS SCORM Applet 115.20
            Message logging enabled.
            LMS helper class: oracle.apps.ota.lms.LMSJava2Helper
            Message logging enabled.
            *** LMSInitialize("") [Mon Mar 19 11:44:39 GMT 2012]
            LMS_URL found in query string.
            LMS_URL set to: https://appstwdev9.oracleoutsourcing.com:443/OA_HTML/OA.jsp?page=/oracle/apps/ota/player/webui/PlayerLmsApiRN&addBreadCrumb=S&OALAF=oaText&scorm_attempt=1332157454357&transactionid=1968967268&oapc=7&oas=S1-zYadTlladKlDWMTuhHg..
            Applet codebase: http://ovd-na1-02.internal.xxxxxxxxxxxx.com/contentstorage/adapter/Adapter/
            Request:
            action=GetAttemptState
            End of Request
            Reply:
            error=0
            initialized=false
            error_text=
            autoCommit=false
            finished=false
            End of Reply
            Request:
            action=Initialize
            End of Request
            Reply:
            error_text=
            error=0
            End of Reply
            Returned: "true"
            *** LMSGetValue("cmi.core.lesson_mode") [Mon Mar 19 11:44:41 GMT 2012]
            Request:
            action=GetParam
            End of Request
            Reply:
            error_text=
            cmi.core.lesson_status=incomplete
            cmi.core.total_time=06:36:06
            cmi.suspend_data=||undefined
            cmi.core.student_id=155842
            cmi.core.credit=no-credit
            cmi.core.student_name=Granger, Luther
            cmi.core.entry=resume
            error=0
            cmi.core.exit=
            cmi.core.session_time=00:00:00
            oracle.apps.ota.private.rebuildOutline=false
            cmi.core.lesson_mode=normal
            End of Reply
            Returned: "normal"
            *** LMSGetLastError() [Mon Mar 19 11:44:41 GMT 2012]
            Returned: "0"
            *** LMSGetValue("cmi.core.lesson_mode") [Mon Mar 19 11:44:41 GMT 2012]
            Returned: "normal"
            *** LMSGetLastError() [Mon Mar 19 11:44:41 GMT 2012]
            Returned: "0"
            *** LMSGetValue("cmi.core.lesson_status") [Mon Mar 19 11:44:41 GMT 2012]
            Returned: "incomplete"
            *** LMSGetLastError() [Mon Mar 19 11:44:41 GMT 2012]
            Returned: "0"
            *** LMSSetValue("cmi.core.exit", "suspend") [Mon Mar 19 11:44:41 GMT 2012]
            Returned: "true"
            *** LMSSetValue("cmi.core.lesson_status", "incomplete") [Mon Mar 19 11:44:42 GMT 2012]
            Returned: "true"
            *** LMSGetValue("cmi.suspend_data") [Mon Mar 19 11:44:42 GMT 2012]
            Returned: "||undefined"
            *** LMSGetLastError() [Mon Mar 19 11:44:42 GMT 2012]
            Returned: "0"
            *** LMSGetValue("cmi.core.lesson_status") [Mon Mar 19 11:44:42 GMT 2012]
            Returned: "incomplete"
            *** LMSGetLastError() [Mon Mar 19 11:44:42 GMT 2012]
            Returned: "0"
            *** LMSSetValue("cmi.suspend_data", "||undefined") [Mon Mar 19 11:44:47 GMT 2012]
            Returned: "true"
            *** LMSSetValue("cmi.core.session_time", "0000:00:05.23") [Mon Mar 19 11:44:47 GMT 2012]
            Returned: "true"
            *** LMSCommit("") [Mon Mar 19 11:44:47 GMT 2012]
            Request:
            cmi.core.exit=suspend
            action=PutParam
            cmi.core.session_time=0000%3A00%3A05.23
            End of Request
            Reply:
            error_text=
            error=0
            End of Reply
            Returned: "true"


            I appreciate you taking time out to reply.

            Cheers
            Luther
            • 3. Re: Articulate SCORM 1.2 content hangs when launched in Oracle OLM 12.1.3 RUP4
              scottymomo
              Hey Luther, so it does appear tracking is working just fine based on the java console log, however as you mention the content is freezing on load. I would suggest running that updater (it can't hurt) to see if it resolves the problem.

              Hope all's well :)

              Scott
              http://www.seertechsolutions.com
              • 4. Re: Articulate SCORM 1.2 content hangs when launched in Oracle OLM 12.1.3 RUP4
                925723
                Hi Scott,

                I tried the articulate suggestion but no success. After further investigation I think this is a cross domain issue as I see the following message in IE


                Message: Permission denied
                Line: 174
                Char: 2
                Code: 0
                URI: http://ovd-na1-02.internal.xxxx.com/contentstorage/270312BB/player.html


                From what I understand this can possibly be resolved by uploading the latest apiwrapper file from adl. I have the apiwrapper file but Ariculate does not have this same file in the published content zip. It has some others which may well control the cmi calls but not clear which as none is a like-for-like match. Possible files include SCORMFunctions.js, API.js


                If I can identify which file it is would removing and saving the apiwrapper.js file with the name of the articulate file be an option?

                I also tried adding the apiwrapper file to the lms file in the content zip and added a reference to apiwrapper.js in the manifest file. Unfortunately this didn't work. do you think I'm heading in right direction here (the flash player will not load) or could it that IE security settings are too restrictive or perhaps a MIME type to allow Flash not on the content server?

                Appreciate your advice.

                Cheers
                Luther
                • 5. Re: Articulate SCORM 1.2 content hangs when launched in Oracle OLM 12.1.3 RUP4
                  scottymomo
                  Sounds like you need to have the content open in a new window which should avoid the cross-domain issue you appear to be hitting. Should be able to select this on the learning object properties page.

                  Scott
                  http://www.seertechsolutions.com
                  • 6. Re: Articulate SCORM 1.2 content hangs when launched in Oracle OLM 12.1.3 RUP4
                    925723
                    Hi again Scott,

                    Thought I'd let you know that I've tried setting the properties on the Learning Object for 'open in a new window' and also the 'new window' checkbox in the Player Preferences section of the Offering details. Niether of which resolves.

                    I'm starting to think that perhaps this is now not a content issue but an IT one. Thought I'd ruled that out but time to re-visit me thinks!

                    Cheers
                    Luther
                    • 7. Re: Articulate SCORM 1.2 content hangs when launched in Oracle OLM 12.1.3 RUP4
                      660754
                      Hi Scott,

                      We are having the same issue on our LMS. Can you tell me how to enable the debugging in the Scorm Adapter please. Thanks!

                      Marie
                      • 8. Re: Articulate SCORM 1.2 content hangs when launched in Oracle OLM 12.1.3 RUP4
                        scottymomo
                        In the Setup Tab within learning admnistration, go to manage the SCORM Adapters, edit the scorm adapter, check the box to enable logging and save.

                        Luther/Marie, if you want to load up a course to dropbox or something similar, I might be able to take a look at it/see if I can replicate it..

                        Scott
                        http://www.seertechsolutions.com
                        • 9. Re: Articulate SCORM 1.2 content hangs when launched in Oracle OLM 12.1.3 RUP4
                          660754
                          Scott,

                          Should I enable all of the following.

                          Show diagnostic messages

                          Log diagnostic messages

                          Use signed SCORM applet

                          Also, how and where can I check the logs.


                          Thanks!
                          Marie
                          • 10. Re: Articulate SCORM 1.2 content hangs when launched in Oracle OLM 12.1.3 RUP4
                            660754
                            Scott,


                            I was able to play our SCORM 1.2 content on our LMS. Our issue now is its taking too long for the LMS to search for bookmarking.Currently, we are using our web server to house our content and I just access it through a URL.

                            We tried to move our content to be housed in skillsoft site and we notice that we have no issue on the bookmarking. Is there anything that we need to configure on our internal server to make bookmarking run faster.


                            Thanks!
                            Marie