3 Replies Latest reply on Mar 26, 2012 1:04 PM by Paarthy-Oracle

    Return to Supplier for Repair

    user11303545
      Hi All,

      Would like to know what is the correct process to return the goods to Supplier for Repair process. Looking for different transaction & steps i need to perform in Oracle to return the goods to supplier for repair.

      Thanks,
      Shilpa.
        • 1. Re: Return to Supplier for Repair
          Paarthy-Oracle
          Hi shilpa,

          What is the source document. Is it a po?
          Are you returning the goods to supplier, as they are defective?
          Are you expecting to get the materials back or not?

          You can follow the below steps:

          a)Perform "Return to supplier" transaction (On --> Receiving --> Returns form . "Return to" as "supplier").
          This will move the material out of inventory org\receiving bay.
          b)Then you would be able to Re- Receive the items again,when the supplier sends it back
          • 2. Re: Return to Supplier for Repair
            user11303545
            What is the source document. Is it a po? - It can be standard PO or a blanket release
            Are you returning the goods to supplier, as they are defective? - Yes, it is because goods are defective.
            Are you expecting to get the materials back or not? - Yes, after repair process is complete at the supplier end, supplier will ship the goods again & it has to be received.

            Thanks for the update & it helped. What if in case supplier finds that it cannot be repaired & has to be scrapped. Then supplier should send me the replacement part & it should be possible to receive against the same PO/Release right.
            • 3. Re: Return to Supplier for Repair
              Paarthy-Oracle
              Hi shilpa,
              Regarding your question:
              What if in case supplier finds that it cannot be repaired & has to be scrapped. Then supplier should send me the replacement part & it should be possible to receive against the same PO/Release right.

              You would be able to handle both the cases.
              It does not matter whether supplier is repairing the part or sending you an replacement part . System would be checking only the quantity and the item code. You will be able to receive, if they are same.
              There are options to receive alternate items also - provided you have done the setup to receive the alternate part.