0 Replies Latest reply: Apr 4, 2012 5:21 PM by 918730 RSS

    Merge Changes Child Record Parent

    918730
      When two Contact or Accounts have Service Request records, the Service Requests on the duplicate are moved to the primary record when merging.

      The issue is that even though the Contact or Account field on the Service Request changed from the duplicate to the primary, the Service Request record itself is not marked as modified. The modified date does not change and workflows do not run on the child record.

      Is there any way to enable workflows when this occurs?