2 Replies Latest reply: Apr 18, 2012 3:30 AM by 826188 RSS

    Critical Alerts/Maintenance Notifications

      I am the primary contact for a POD and my user profile has the "Always Send Critical Alerts" checked as well.
      However, I am still unable to receive any communication mails from Oracle for any planned maintenance/updates.

      As an alternative, I need to check training and support OR the version information link for any planned activities.

      Any idea on how to get notifications working.

      Sumeet K.
        • 1. Re: Critical Alerts/Maintenance Notifications
          This only happens a couple of times a year so i wouldnt expect you would notice this anyway. You should raise a SR with Oracle to be included on a email distribution lists that sends out information specific to your pod. He is a sample comminication i recieved from crmondemandsupport_ww@oracle.com.

          This is a email notification regarding the following escalation being performed by Oracle CRM On Demand Support.
          Escalation Information
          Escalation Reference Number: 3-4378769892
          Escalated On: 8/28/2011 5:10:21 AM (GMT -07:00) MT
          ETR: 3 SEPTEMBER 2011 6:00 AM MT
          Status: Planned Action
          Environment Type: Production
          Event Type: Planned Maintenance
          Service Area: Service Availability
          Title: CRM On Demand - Planned Maintenance
          On Friday, 2 September, 2011 at 10:00 PM US Mountain,the CRM On Demand production environment will be unavailable for planned maintenance.
          This maintenance should last approximately 8 hours. During this time, users will be unable to access CRM On Demand.
          • 2. Re: Critical Alerts/Maintenance Notifications
            Thanks Jono...that really helps me !!!