I have below 2 queries.
•The present tools used in the CRM analytics which are most demanded in market.
•Key tools that can be beneficial and add value as presently using CRM analytic software which helps me to generate the reports.
CRM on Demand has inbuilt analytics you cannot connect to this server using any other tools. You will need to extract the data as required and place this into another BI tool to use any other reporting software