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If you are using CompositeProfileRepository , then you need a patch from ATG to resolve your issue.
There is an issue in atg that LookUp droplets are not able to find items when using compositeprofilerepository.
You should request the patch using MOS.
This problem was solved and was related to a database issue. Some productids started with a numeric value and other started with letter value. This made a logic problem when the AncestorCatalogService searched a range of products to process ( productids > '..." and productids < '...' ). After the ids were normalized (all ids starts with a numeric value now) the problem was solved.