2 Replies Latest reply on Sep 11, 2013 9:56 AM by user1828025

    Refresh from my oracle support to Grid Control 11g Fails

    user12093489
      I have installed grid control 11g on windows server. Everything works fine but my integration with my oracle support. When I test the connections to https://updates.oracle.com, I have no problems. But when I schedule a job to automatically refresh patch/updates from my oracle support, I get the following:

           
      Output Log





      Online Mode. Using My Oracle Support.


      Checking My Oracle Support authorization.
      Username: xxxxx@xxxxx
      Password: ******
      Patch Search URL: https://updates.oracle.com


      Proxy Server details
      -------------------------
      Either you are using a 'No proxy' connection or the Patch Search URL is not set up to use the Proxy Server.



      ARU Data Details
      ---------------------------
      URL : .../metadata?table=aru_products
      Got From : the update site over HTTP.
      Size (bytes) : 247122
      Download Time (ms) : 500

      URL : .../metadata?table=aru_releases
      Got From : the update site over HTTP.
      Size (bytes) : 552032
      Download Time (ms) : 734

      URL : .../metadata?table=aru_platforms
      Got From : the update site over HTTP.
      Size (bytes) : 4651
      Download Time (ms) : 187

      URL : .../metadata?table=aru_languages
      Got From : the update site over HTTP.
      Size (bytes) : 3708
      Download Time (ms) : 140

      URL : .../metadata?table=aru_product_groups
      Got From : the update site over HTTP.
      Size (bytes) : 420922
      Download Time (ms) : 641

      URL : .../metadata?table=aru_product_releases
      Got From : the update site over HTTP.
      Size (bytes) : 5643979
      Download Time (ms) : 15595

      URL : .../metadata?table=aru_component_releases
      Got From : the update site over HTTP.
      Size (bytes) : 119370
      Download Time (ms) : 188

      URL : .../metadata?table=aru_targets
      Got From : the update site over HTTP.
      Size (bytes) : 12910
      Download Time (ms) : 141



      - Unexpected IO exception. Cant process IO stream. {0}

      I can't seem to find any reason why this would be happening. Any help would be appreciated. Thanks
        • 1. Re: Refresh from my oracle support to Grid Control 11g Fails
          Venkata Thiruveedhi-Oracle
          Hi,

          I have verified and tried this Refresh from my oracle support job from my test machine on 11g and its gone fine with out any issues.

          Might be some connection lost. Please retry the job and verify.

          Observations from my test machine:

          URL : .../metadata?table=aru_targets
          Got From : the update site over HTTP.
          Size (bytes) : 12910
          Download Time (ms) : 1104

          URL : .../search?language_id=0&classification_group=recommended&patch_type=all&group_by=target_type&group_by=release&group_by=platform
          Got From : the update site over HTTP.
          Size (bytes) : 13108787
          Download Time (ms) : 63579


          .../metadata?table=aru_products : Parsing...Done : Loading...Done
          Parse Time (ms) : 8
          Load Time (ms) : 38582

          .../metadata?table=aru_releases : Parsing...Done : Loading...Done
          Parse Time (ms) : 18
          Load Time (ms) : 10358

          .../metadata?table=aru_platforms : Parsing...Done : Loading...Done
          Parse Time (ms) : 1
          Load Time (ms) : 952

          .../metadata?table=aru_languages : Parsing...Done : Loading...Done
          Parse Time (ms) : 0
          Load Time (ms) : 269

          .../metadata?table=aru_product_groups : Parsing...Done : Loading...Done
          Parse Time (ms) : 18
          Load Time (ms) : 3803

          .../metadata?table=aru_product_releases : Parsing...Done : Loading...Done
          Parse Time (ms) : 207
          Load Time (ms) : 27513

          .../metadata?table=aru_component_releases : Parsing...Done : Loading...Done
          Parse Time (ms) : 4
          Load Time (ms) : 322

          .../metadata?table=aru_targets : Parsing...Done : Loading...Done
          Parse Time (ms) : 0
          Load Time (ms) : 309


          Patch Recommendations Details
          -----------------------------
          Parsing and storing patch recommendations...

          Computing Patch Advice : Start
          Computing Patch Advice : Complete


          Calculating Patch Recommendations Policy violations : Start.

          Calculating Patch Recommendations Policy violations : Complete.


          OK

          Best Regards,
          Venkat
          • 2. Re: Refresh from my oracle support to Grid Control 11g Fails
            user1828025

            I have exactly the same issue.

             

            Unexpected IO exception. Cant process IO stream.

             

            What are the ports being used just 80 and 443 ?

             

            I have retried it twice and I still get the same issue.

             

            We have 100Mb connectivity to the Internet.