0 Replies Latest reply on Apr 25, 2012 11:06 AM by 933136

    Usage lines got expired even end date is future date

      Hi ,

      We have Service Contract which Usage Line has been expired(status is in EXPIRED) even its end date is future date.
      Other Usage lines and Service Lines are in Active status.
      When I checked the lines through backend,we identified that it was updated by program
      Contract Status Change by Range..

      But as per program logic,it should not update the status of Usage line which end date is future date.
      Is there any way to update the end date of the Usage line to date which is less than sysdate then make it expire and then update it back to original end date of usage line(future date)

      Could anyone let me know if there is any provision or possibility.

      Thanks in advance