I am asking this query from domain perspective than from technology. There are two functions in O2A namely install order and shipping function. Can anyone please explain the activities under these function.
1. Engineer takes the equipment to customer premises: Is this install order of ship function?
2. Is shipping function related to supply chain from vendor perspective and not customer perspective.
Please let me know your views. Thanks
According to me the logic might be Shipping and Install functions are mutually exclusive. So The scenario might be like this:-
1. Some shipping company ships the equipment to the customer and that is tracked in CSP's system that customer has received the shipment.
2. Customer would have confirmed some appointment date in CAF form.
3. Field Engineer will then goto the customer premises and then install the equipment.