I will follow your advice. Could you let me know about root cause of this problem? It can be CSI number of my company expire or other?I do not think it is something to do with the CSI number. You could try to login to MOS to verify if your CSI is working properly or not -- https://support.oracle.com
I have sent mail to firstname.lastname@example.org and got auto reply as below:Have you tried both links referenced above? If yes, and you still get the same error then please email email@example.com back with your feedback.
"Thank you for emailing Customer Service for the Oracle Software Delivery Cloud portal.
This email account is monitored Monday through Friday (24 x 5).
Please note, if you get a connectivity error when trying to access the download site, our solution for this is for you to try to access the site again.
For information about export screening, product searches, troubleshooting download issues and other topics, please see our FAQ page: http://edelivery.oracle.com/EPD/FAQ/get_form
If you need product support (e.g. installation support) and have a valid support contract with Oracle, please access our support resources: http://www.oracle.com/support/index.html."
Please kindly help to give me some advice for this.