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Are there any errors in the windows event log?
Have you tried to re-install?
In Windows log, I found this msg. The Software Protection service has started.
I reinstall the software, but problem didn't solved.
please help me.
Where have you installed Workbench? (Any PC or the Load Balance Server?)
Windows Installer can really rain on your parade if it gets confused......
First thing, look in task manage for either msiexec.exe or msiinstaller.exe. If you see one of those and nothing is installing that you know of something has been hung up. You MIGHT be able to get away with killing the process and potentially rebooting.
Unfortunately, usually the system installer knows that it was in the middle of installing something and will not let you start off another installation until the current one finishes or is rolled-back.
Also, there is a windows service that should be running to allow for use of the Windows Installer Service.......
The following link from Microsoft is pretty all-inclusive to resolving issues with the installer.
Thanks for response
Edited by: mady on Jul 5, 2012 9:50 AM
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