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Hi Sidhrath1 person found this helpful
I think the request template is not calling your approval policy. Because you mentioned that you have created the approval policy(Custom Approval Policy) so that will not be triggered since there is default approval policy for Assign Roles . So try to mention the request template name in the rule of the approval policies.
I got what you are trying to say . Can you please let me know how can we find out what all OOTB approval policies are !!
You can find that in the Advance Tab of the Administrative and User Console Policies->Search Approval Policies...
I saw those but they have rule defined with them request template = something , so they shouldnt be invoked when i use my own request template , isnt it ?
What you are saying is correct they shouldn't be invoked... But in your case the approval policies are default one and the request template is custom one right(Correct me if i'm wrong). So you should add another rule to the approval policies where template name is equal to your custom template name.
As you said there is no rule created for request level approval policy if so, default policy gets evaluated for request level and hence default approval process gets triggered.
to suppress this default approval policy and approval process to trigger, you need to create rules for your request level policy and make it auto approval.
"As you said there is no rule created for request level approval policy if so, default policy gets evaluated for request level and hence default approval process gets triggered.
thats what i want to understand , why its triggering the the default request level approval policy since that policy has a rule defined with it , isnt it ?