14 Replies Latest reply: Jul 11, 2012 12:50 PM by 947953 RSS

    Unable to log in

    947953
      HI Gurus!

      I'm trying to log in to Siebel Client as SADMIN and I get the following error:

      "The user ID or password that you entered is incorrect. Please check the spelling and try again"


      Below is an extract of the log:

      DB security adapter: Load data source configuration

      SecAdptLog     Debug     5     000000024ff70088:0     2012-07-06 22:16:06     DB security adapter: Could not load or initialize data source ServerDataSrc, err=65535.

      SecAdptLog     API Trace     4     000000024ff70088:0     2012-07-06 22:16:06     Security DB user delete DB connectoin 0

      GenericLog     GenericError     1     000000024ff70088:0     2012-07-06 22:16:06     (secmgr.cpp (2679) err=4597538 sys=127) SBL-SEC-10018: Can't load $(ConnectorDll)(SBL-GEN-02500)


      SecAdptLog     Memory Mgmt Trace     5     000000024ff70088:0     2012-07-06 22:16:06     DB SecurityFreeErrMessage, message=<?INT?>.

      GenericLog     GenericError     1     000000024ff70088:0     2012-07-06 22:16:06     (secmgr.cpp (2751) err=4597521 sys=0) SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.

      ObjMgrSessionLog     Error     1     000000024ff70088:0     2012-07-06 22:16:06     (physmod.cpp (9330)) SBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.

      ObjMgrSessionLog     Error     1     000000024ff70088:0     2012-07-06 22:16:06     (model.cpp (5890)) SBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.

      ObjMgrSessionLog     Warning     2     000000024ff70088:0     2012-07-06 22:16:16     (physmod.cpp (9404)) SBL-SFR-00116: The user has cancelled the logon request.

      Any idea on what's missing or wrong?

      Thanks!
        • 1. Re: Unable to log in
          933967
          Hi,
          Can you please check you're data source name? Suspected you has incorrect data source name.

          Cheers
          Joey Tan
          • 2. Re: Unable to log in
            Wsiebel-Oracle
            Check the DLL under [ServerDataSrc] of your cfg file:


            [ServerDataSrc]
            DLL = xxxxxxx

            You can provide contents of your cfg file in this discussion. Check link below for information regarding cfg file parameters:

            http://docs.oracle.com/cd/E14004_01/books/SystAdm/SystAdm_CfgFile5.html#wp1006321

            Also make sure you are using a supported db client version:

            http://docs.oracle.com/cd/E11886_01/V8/CORE/SRSP_81/SRSP_81_ClientEnv13.html#wp1023207

            Thanks,

            Wilson
            • 3. Re: Unable to log in
              947953
              Hi Wilson and thanks very much for your reply!

              I'm using a 10g db (on Windows 2003) and the ServerDataSrc is as follows below. I'm also sure I'm using a supported db client version.

              [ServerDataSrc]
              Docked = TRUE
              ConnectString = SIEBELDB
              TableOwner = $(TableOwner)
              DLL = $(ConnectorDll)
              SqlStyle = $(SqlStyle)
              MaxCachedCursors = 16
              MaxCachedDataSets = 16
              ReverseFillThreshold = 100
              FileSystem = \\10.0.10.241\att
              GatewayAddress = \\10.0.10.241\
              EnterpriseServer = SBA_81
              CurrentSQLID = $(CurrentSQLID)
              MaxCursorSize = $(MaxCursorSize)
              PrefetchSize = $(PrefetchSize)
              ChartServer = localhost:8001
              ChartImageFormat = png

              I have a very similar configuration for Tools though, and in this case it did work:

              [ServerDataSrc]
              Docked = TRUE
              ConnectString = SIEBELDB
              TableOwner = SIEBEL
              DLL = sscdo90.dll
              SqlStyle = OracleCBO
              MaxCachedCursors = 16
              MaxCachedDataSets = 16
              ReverseFillThreshold = 100
              CaseInsensitive = FALSE
              InsensitivityFactor = 2
              FileSystem = Z:\siebelent\fs
              GatewayAddress = siebelwin2003
              EnterpriseServer = SBA_81
              CurrentSQLID = CHANGE_ME
              MaxCursorSize = -1
              PrefetchSize = -1

              As to de DLL, I asked other people for help and we're not quite sure which would be the right one in this case...

              Thanks very much in advance!

              Best,

              Mariana
              • 4. Re: Unable to log in
                Wsiebel-Oracle
                Mariana,

                Try to use the same parameters as the tools cfg file and let us know the results.

                Thank you,

                Wilson
                • 5. Re: Unable to log in
                  947953
                  Wilson,

                  I tried your suggestion but keep getting the same message ("The user ID or password that you entered is incorrect. Please check the spelling and try again"). I even tried changing the dll alone (using the same one as in Tools) and it still doesn't work... Any clues as why this might be? Do you think I might have to reinstall Siebel Client?

                  Thanks!

                  Mariana
                  • 6. Re: Unable to log in
                    Wsiebel-Oracle
                    Mariana,

                    Did you receive the same error messages in client log file as before?

                    What is the client application you are using (Sales, Communication, CallCenter, eEnergy, etc)? Make sure you are updating the correct cfg file. You can check the cfg file your client is using by reviewing the shortcut properties for the icon you are using to start client.

                    Thanks,

                    Wilson
                    • 7. Re: Unable to log in
                      947953
                      Wilson,

                      Yes, I received the same error messages in client log file as before... I am using Financials.

                      I'll review the cfg file my client is using and see what happens.

                      Thanks again,

                      Mariana
                      • 8. Re: Unable to log in
                        947953
                        Wilson,

                        I checked cfg file my client is using and everything's ok with that. I tried your suggestions and it still doesn't work. By any chance would you know which could be the correct dll, or where I can get it from?

                        Thanks!

                        Mariana
                        • 9. Re: Unable to log in
                          Wsiebel-Oracle
                          Mariana,

                          Correct dll for oracle 10g is sscdo90.dll.

                          What is the cfg filename you are using and the full path where this file is located?

                          Also provide contents of the latest log file generated after using above dll.

                          Thank you,

                          Wilson
                          • 10. Re: Unable to log in
                            947953
                            Hi Wilson,

                            The cfg file is called "fins.cfg" and the full path is C:\Siebel\8.1\Client_1\BIN\ENU. In this file I see the following information:

                            [ServerDataSrc]
                            Docked = TRUE
                            ConnectString = SIEBELDB
                            TableOwner = $(TableOwner)
                            DLL = $(ConnectorDll)
                            SqlStyle = $(SqlStyle)
                            MaxCachedCursors = 16
                            MaxCachedDataSets = 16
                            ReverseFillThreshold = 100
                            FileSystem = \\10.0.10.241\att
                            GatewayAddress = \\10.0.10.241\
                            EnterpriseServer = SBA_81
                            CurrentSQLID = $(CurrentSQLID)
                            MaxCursorSize = $(MaxCursorSize)
                            PrefetchSize = $(PrefetchSize)
                            ChartServer = localhost:8001
                            ChartImageFormat = png

                            As you can see the DLL here is different from "sscdo90.dll", but for some reason "$(ConnectorDll)" is the dll it brings by default. I'm not sure what went wrong in this case. Still, if I go ahead and change the dll in this cfg and put it as "sscdo90.dll", below is what the log file shows when I try to log into Siebel. And again I get the message saying that "The user ID or password that you entered is incorrect. Please check the spelling and try again". Just for you to know, I'm trying to log in as SADMIN/SADMIN trying to connect to the server.

                            Thanks!

                            LOG FILE:

                            2021 2012-07-11 14:52:17 2012-07-11 14:54:00 +0200 000000f4 001 003f 0001 09 siebel 2052 1764 C:\LOG\\siebel.log 8.1.1 SIA [21111] ENU

                            ObjMgrMiscLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:17     Calling InitInstance() for Data Manager DLL

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [CTEvent] is initialized in client mode.

                            CchMgrLog     CchMgrStatsInfo     5     000000024ffd0804:0     2012-07-11 14:52:17     WARNING: Cache statistics 1d8bc40 NOT set for cache CTEvent.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [CTEvent] sets its MaxItemCount to [0].

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [CTEvent] trys to subscribe to invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [CTEvent] in client mode adds itself to the global cache map.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [CTRule] is initialized in client mode.

                            CchMgrLog     CchMgrStatsInfo     5     000000024ffd0804:0     2012-07-11 14:52:17     WARNING: Cache statistics 1d8bdc0 NOT set for cache CTRule.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [CTRule] sets its MaxItemCount to [0].

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [CTRule] trys to subscribe to invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [CTRule] in client mode adds itself to the global cache map.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [Currency] is initialized in client mode.

                            CchMgrLog     CchMgrStatsInfo     5     000000024ffd0804:0     2012-07-11 14:52:17     WARNING: Cache statistics 1d8bf40 NOT set for cache Currency.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [Currency] sets its MaxItemCount to [0].

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [Currency] trys to subscribe to invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [Currency] in client mode adds itself to the global cache map.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [EAI Runtime Int Obj Cache] is initialized in client mode.

                            CchMgrLog     CchMgrStatsInfo     5     000000024ffd0804:0     2012-07-11 14:52:17     WARNING: Cache statistics 1d98aa8 NOT set for cache EAI Runtime Int Obj Cache.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [EAI Runtime Int Obj Cache] might be vaild even if it can't subscribe to invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [EAI Runtime Int Obj Cache] trys to subscribe to invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [EAI Runtime Int Obj Cache] in client mode adds itself to the global cache map.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [LOV] is initialized in client mode.

                            CchMgrLog     CchMgrStatsInfo     5     000000024ffd0804:0     2012-07-11 14:52:17     WARNING: Cache statistics 1d98c40 NOT set for cache LOV.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [LOV] trys to subscribe to invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [LOV] in client mode adds itself to the global cache map.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [LOV] sets its MaxItemCount to [2147483647].

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [LOV] might be vaild even if it can't subscribe to invalidation message.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [Currency] might be vaild even if it can't subscribe to invalidation message.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [CTEvent] might be vaild even if it can't subscribe to invalidation message.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [CTRule] might be vaild even if it can't subscribe to invalidation message.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [] sets its MaxItemCount to [256].

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [Responsibility] is initialized in client mode.

                            CchMgrLog     CchMgrStatsInfo     5     000000024ffd0804:0     2012-07-11 14:52:17     WARNING: Cache statistics 1d8c390 NOT set for cache Responsibility.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [Responsibility] trys to subscribe to invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [Responsibility] in client mode adds itself to the global cache map.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [Responsibility] might be vaild even if it can't subscribe to invalidation message.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [] sets its MaxItemCount to [1].

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [UserToResponsibilityKey] is initialized in client mode.

                            CchMgrLog     CchMgrStatsInfo     5     000000024ffd0804:0     2012-07-11 14:52:17     WARNING: Cache statistics 1d8ca50 NOT set for cache UserToResponsibilityKey.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [UserToResponsibilityKey] trys to subscribe to invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [UserToResponsibilityKey] in client mode adds itself to the global cache map.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [UserToResponsibilityKey] might be vaild even if it can't subscribe to invalidation message.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [] sets its MaxItemCount to [256].

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [BusinessSvcProcAccessControl] is initialized in client mode.

                            CchMgrLog     CchMgrStatsInfo     5     000000024ffd0804:0     2012-07-11 14:52:17     WARNING: Cache statistics 1d8cbd0 NOT set for cache BusinessSvcProcAccessControl.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [BusinessSvcProcAccessControl] trys to subscribe to invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [BusinessSvcProcAccessControl] in client mode adds itself to the global cache map.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [BusinessSvcProcAccessControl] might be vaild even if it can't subscribe to invalidation message.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [] sets its MaxItemCount to [256].

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [TaskAccessControl] is initialized in client mode.

                            CchMgrLog     CchMgrStatsInfo     5     000000024ffd0804:0     2012-07-11 14:52:17     WARNING: Cache statistics 1d8cd50 NOT set for cache TaskAccessControl.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [TaskAccessControl] trys to subscribe to invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [TaskAccessControl] in client mode adds itself to the global cache map.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [TaskAccessControl] might be vaild even if it can't subscribe to invalidation message.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [] sets its MaxItemCount to [16].

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [DataSqlCursor] is initialized in client mode.

                            SARMLog     SARMDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     SARMBufferSize = 500000

                            SARMLog     SARMDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     SARMFileSize = 15000000

                            SARMLog     SARMDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     SARMMaxFiles = 4

                            SARMLog     SARMDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     SARMPeriod = 3

                            SARMLog     SARMDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     SARMThreshold = 1

                            SARMLog     SARMInformation     3     000000024ffd0804:0     2012-07-11 14:52:17     SARM is OFF -change param SARMLevel to enable

                            SARMLog     SARMInformation     3     000000024ffd0804:0     2012-07-11 14:52:17     SARM Client is OFF -change param SARMClientLevel to enable

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     DebugMode = false

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     AssertMode = false

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     MemStatus = true

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     ServerMode = false

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     PropPct = 2

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     ProcID = 2052

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     TimeID = 1342011137

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     LogDir = 'C:\LOG\'

                            SARMLog     SARMDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     SARMBufferSize = 500000

                            SARMLog     SARMDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     SARMFileSize = 15000000

                            SARMLog     SARMDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     SARMMaxFiles = 4

                            SARMLog     SARMDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     SARMPeriod = 3

                            SARMLog     SARMDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     SARMThreshold = 1

                            SARMLog     SARMInformation     3     000000024ffd0804:0     2012-07-11 14:52:17     SARM is OFF -change param SARMLevel to enable

                            SARMLog     SARMInformation     3     000000024ffd0804:0     2012-07-11 14:52:17     SARM Client is OFF -change param SARMClientLevel to enable

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     DebugMode = false

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     AssertMode = false

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     MemStatus = true

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     ServerMode = false

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     PropPct = 2

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     ProcID = 2052

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     TimeID = 1342011137

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     LogDir = 'C:\LOG\'

                            SARMLog     SARMDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     SARMBufferSize = 500000

                            SARMLog     SARMDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     SARMFileSize = 15000000

                            SARMLog     SARMDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     SARMMaxFiles = 4

                            SARMLog     SARMDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     SARMPeriod = 3

                            SARMLog     SARMDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     SARMThreshold = 1

                            SARMLog     SARMInformation     3     000000024ffd0804:0     2012-07-11 14:52:17     SARM is OFF -change param SARMLevel to enable

                            SARMLog     SARMInformation     3     000000024ffd0804:0     2012-07-11 14:52:17     SARM Client is OFF -change param SARMClientLevel to enable

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     DebugMode = false

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     AssertMode = false

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     MemStatus = true

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     ServerMode = false

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     PropPct = 2

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     ProcID = 2052

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     TimeID = 1342011137

                            SARMLog     SARMDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     LogDir = 'C:\LOG\'

                            SARMLog     SARMDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     SARM Initialized implicitly

                            CchMgrLog     CchMgrStatsInfo     5     000000024ffd0804:0     2012-07-11 14:52:17     Cache statistics 1d8c0c8 set for cache DataSqlCursor.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [DataSqlCursor] trys to subscribe to invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [DataSqlCursor] in client mode adds itself to the global cache map.

                            CchMgrLog     CchMgrAttrInfo     4     000000024ffd0804:0     2012-07-11 14:52:17     Cache [DataSqlCursor] might be vaild even if it can't subscribe to invalidation message.

                            CchMgrLog     CchMgrStatsInfo     5     000000024ffd0804:0     2012-07-11 14:52:17     Cache statistics 1d8c590 set for cache SQL Object.

                            GenericLog     GenericInfo     3     000000024ffd0804:0     2012-07-11 14:52:17     We going create Mutex C:\Siebel\8.1\Client_1\BIN

                            GenericLog     GenericInfo     3     000000024ffd0804:0     2012-07-11 14:52:17     Acquired mutex.

                            ObjMgrLog     Detail     4     000000024ffd0804:0     2012-07-11 14:52:17     Reading .cfg file from C:\Siebel\8.1\Client_1\bin\ENU\fINS.cfg.

                            FDRLog     FDRDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     FDR Enabled = true

                            FDRLog     FDRDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     FDR Append = false

                            FDRLog     FDRDetail     4     000000024ffd0804:0     2012-07-11 14:52:17     FDR Buffer size = 500000 bytes

                            FDRLog     FDRDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     FDR Debug = false

                            FDRLog     FDRDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     FDR Asserts = false

                            FDRLog     FDRDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     FDR Server = false

                            FDRLog     FDRDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     Allocated Buffer Size = 500064 bytes

                            FDRLog     FDRDebug     5     000000024ffd0804:0     2012-07-11 14:52:17     Buffer capacity = 1984 records

                            GenericLog     GenericInfo     3     000000024ffd0804:0     2012-07-11 14:52:27     After SendStart Session

                            GenericLog     GenericInfo     3     000000024ffd0804:0     2012-07-11 14:52:27     Before creating modeless dialog.This dialog will be search later

                            ObjMgrSRFLog     Open     5     000000024ffd0804:0     2012-07-11 14:52:27     Begin: OpenSRF

                            ObjMgrSRFLog     Open     5     000000024ffd0804:0     2012-07-11 14:52:28     End: OpenSRF

                            ObjMgrLicense     Load     5     000000024ffd0804:0     2012-07-11 14:52:28     Begin: LoadLicenseManager

                            ObjMgrLicense     Load     5     000000024ffd0804:0     2012-07-11 14:52:28     Encoding successful


                            ObjMgrLicense     Load     5     000000024ffd0804:0     2012-07-11 14:52:29     Processed Licensing successfully


                            ObjMgrLicense     Load     5     000000024ffd0804:0     2012-07-11 14:52:29     End: LoadLicenseManager

                            GenericLog     GenericInfo     3     000000024ffd0804:0     2012-07-11 14:52:29     Before call security business service

                            SecMgrLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:29     SECMGR: DBSecAdpt_SecAdptDllName=sscfsadbmfcext

                            SecMgrLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:29     stored CRC = ''

                            SecAdptLog     API Trace     4     000000024ffd0804:0     2012-07-11 14:52:29     DB Initialize security adapter.

                            SecMgrLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:29     SecAdptName = DBSecAdpt

                            SecMgrLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:29     SecAdptMode = 0

                            SecMgrLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:29     SecAdptDllName = sscfsadbmfcext

                            SecMgrLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:29     PropagteChange = TRUE

                            SecMgrLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:29     computed checksum of security adapter library = ''

                            SecMgrLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:29     HashUserPwd = FALSE

                            SecMgrLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:29     SaltUserPwd = FALSE

                            SecMgrLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:29     HashDBPwd = FALSE

                            SecMgrLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:29     HashAlgorithm = RSASHA1

                            SecMgrLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:29     bMFCShell = TRUE

                            SecMgrLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:29     datasourcename = ServerDataSrc

                            SecAdptLog     API Trace     4     000000024ffd0804:0     2012-07-11 14:52:29     DB SecurityLogin with username=SADMIN, parameters=bb482d0.

                            SecAdptLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:29     DB security adapter: Load data source configuration

                            CchMgrLog     CchMgrStatsInfo     5     000000024ffd0804:0     2012-07-11 14:52:29     Cache statistics c006320 set for cache Data Cursor.

                            CchMgrLog     CchMgrStatsInfo     5     000000024ffd0804:0     2012-07-11 14:52:29     Cache statistics c0063b8 set for cache SQL Cursor.

                            ObjMgrDBConnLog     Create     5     000000024ffd0804:0     2012-07-11 14:52:29     DataBase Connection Object was created at c006270; DB User: 'SADMIN'

                            SecAdptLog     API Trace     4     000000024ffd0804:0     2012-07-11 14:52:32     Security DB user connect to DB SIEBELDB with username=SADMIN returns err 0 and connection c006270.

                            SecAdptLog     API Trace     4     000000024ffd0804:0     2012-07-11 14:52:32     Security DB user delete DB connectoin c006270

                            ObjMgrDBConnLog     Delete     5     000000024ffd0804:0     2012-07-11 14:52:32     DataBase Connection was deleted at c006270

                            SecAdptLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:32     Created new Security DB user with username=SADMIN, and DB connection=0.

                            SecAdptLog     API Trace     4     000000024ffd0804:0     2012-07-11 14:52:32     DB SecurityGetUsername, user=SADMIN.

                            ObjMgrSessionLog     ObjMgrLogin     3     000000024ffd0804:0     2012-07-11 14:52:32     Siebel Id : SADMIN

                            ObjMgrSessionLog     ObjMgrAuth     3     000000024ffd0804:0     2012-07-11 14:52:32     Authentication name : SADMIN

                            SecAdptLog     API Trace     4     000000024ffd0804:0     2012-07-11 14:52:32     DB SecurityGetCredentials for user=SADMIN, pType=ServerDataSrc.

                            SecAdptLog     Memory Mgmt Trace     5     000000024ffd0804:0     2012-07-11 14:52:32     DB SecurityFreeCredentials, Credentials=c0787b0.

                            CchMgrLog     CchMgrStatsInfo     5     000000024ffd0804:0     2012-07-11 14:52:32     Cache statistics c006320 set for cache Data Cursor.

                            CchMgrLog     CchMgrStatsInfo     5     000000024ffd0804:0     2012-07-11 14:52:32     Cache statistics c0063b8 set for cache SQL Cursor.

                            ObjMgrDBConnLog     Create     5     000000024ffd0804:0     2012-07-11 14:52:32     DataBase Connection Object was created at c006270; DB User: 'SADMIN'

                            ObjMgrDBConnLog     Create     5     000000024ffd0804:0     2012-07-11 14:52:32     Opening DB Connection: c006270

                            ObjMgrDBConnLog     Multiplex     5     000000024ffd0804:0     2012-07-11 14:52:32     Set shared session DB connection c006270 (sessionRefCount=-1, idle=1, long-locked=0) for PhysModel 23a29a8

                            ObjMgrSessionLog     ObjMgrLogin     3     000000024ffd0804:0     2012-07-11 14:52:32     Shared Connection Id:

                            ObjMgrLog     Warning     2     000000024ffd0804:0     2012-07-11 14:52:32     Windows or MainWin locale setting 's1159' is missing or empty.

                            ObjMgrMiscLog     Warning     2     000000024ffd0804:0     2012-07-11 14:52:32     Using defaut value 'AM' for missing or empty locale setting 's1159'.

                            ObjMgrLog     Warning     2     000000024ffd0804:0     2012-07-11 14:52:32     Windows or MainWin locale setting 's2359' is missing or empty.

                            ObjMgrMiscLog     Warning     2     000000024ffd0804:0     2012-07-11 14:52:32     Using defaut value 'PM' for missing or empty locale setting 's2359'.

                            ObjMgrSqlObjLog     Create     5     000000024ffd0804:0     2012-07-11 14:52:32     Begin: construct SqlObject 'System Preferences' at c05e008

                            ObjMgrBusCompLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:32     BusComp System Preferences has 14 total, 9 NJS, 0 FA, 0 LS, and 0 SeqObj metadata fields.

                            ObjMgrSqlObjLog     Create     5     000000024ffd0804:0     2012-07-11 14:52:32     End: construct SqlObject 'System Preferences' at c05e008

                            ObjMgrSqlObjLog     Execute     4     000000024ffd0804:0     2012-07-11 14:52:32     Begin: Execute SqlObj 'System Preferences' at c05e008

                            ObjMgrSqlObjLog     NamedSearch     5     000000024ffd0804:0     2012-07-11 14:52:32     Begin: SetNamedSearch for SqlObj 'System Preferences' at c05e008, Named Search: 'VisibilitySearch' - ''

                            ObjMgrSqlObjLog     NamedSearch     5     000000024ffd0804:0     2012-07-11 14:52:32     End: SetNamedSearch for SqlObject at c05e008

                            ObjMgrSqlObjLog     NamedSearch     5     000000024ffd0804:0     2012-07-11 14:52:32     Begin: SetNamedSearch for SqlObj 'System Preferences' at c05e008, Named Search: 'Auxiliary Id Named Search' - ''

                            ObjMgrSqlObjLog     NamedSearch     5     000000024ffd0804:0     2012-07-11 14:52:32     End: SetNamedSearch for SqlObject at c05e008

                            ObjMgrSqlObjLog     Sort     5     000000024ffd0804:0     2012-07-11 14:52:32     Begin: SetSortSpec for SqlObj 'System Preferences' at c05e008, Sort Spec: ''

                            ObjMgrSqlObjLog     Sort     5     000000024ffd0804:0     2012-07-11 14:52:32     End: SetSortSpec for SqlObject at c05e008

                            ObjMgrSqlObjLog     Sort     5     000000024ffd0804:0     2012-07-11 14:52:32     Begin: SetSortSpec for SqlObj 'System Preferences' at c05e008, Sort Spec: 'Name'

                            ObjMgrSqlObjLog     NamedSearch     5     000000024ffd0804:0     2012-07-11 14:52:32     Begin: SetNamedSearch for SqlObj 'System Preferences' at c05e008, Named Search: 'Auxiliary Id Named Search' - ''

                            ObjMgrSqlObjLog     NamedSearch     5     000000024ffd0804:0     2012-07-11 14:52:32     End: SetNamedSearch for SqlObject at c05e008

                            ObjMgrSqlObjLog     NamedSearch     5     000000024ffd0804:0     2012-07-11 14:52:32     Begin: SetNamedSearch for SqlObj 'System Preferences' at c05e008, Named Search: 'Sort Search Optimization' - ''

                            ObjMgrSqlObjLog     NamedSearch     5     000000024ffd0804:0     2012-07-11 14:52:32     End: SetNamedSearch for SqlObject at c05e008

                            ObjMgrSqlObjLog     Sort     5     000000024ffd0804:0     2012-07-11 14:52:32     End: SetSortSpec for SqlObject at c05e008

                            ObjMgrSqlLog     Detail     4     000000024ffd0804:0     2012-07-11 14:52:32     Incorrect SQLSTYLE 0 SQLOBJECT NOT cached.

                            ObjMgrBusCompLog     Error     1     000000024ffd0804:0     2012-07-11 14:52:32     (sqlobj.cpp (10403)) SBL-DAT-00175: Database connection was lost, please retry.

                            ObjMgrSqlObjLog     Execute     4     000000024ffd0804:0     2012-07-11 14:52:32     End: execute SqlObject at c05e008

                            ObjMgrSqlObjLog     Release     5     000000024ffd0804:0     2012-07-11 14:52:32     Begin: Release SqlObject 'System Preferences' at c05e008

                            ObjMgrSqlObjLog     Search     5     000000024ffd0804:0     2012-07-11 14:52:32     Begin: SetSearchSpec for SqlObj 'System Preferences' at c05e008, Search Spec: ''

                            ObjMgrSqlObjLog     Search     5     000000024ffd0804:0     2012-07-11 14:52:32     End: SetSearchSpec for SqlObj at c05e008

                            ObjMgrSqlObjLog     NamedSearch     5     000000024ffd0804:0     2012-07-11 14:52:32     Begin: SetNamedSearch for SqlObj 'System Preferences' at c05e008, Named Search: 'System Search' - ''

                            ObjMgrSqlObjLog     NamedSearch     5     000000024ffd0804:0     2012-07-11 14:52:32     End: SetNamedSearch for SqlObject at c05e008

                            ObjMgrSqlObjLog     NamedSearch     5     000000024ffd0804:0     2012-07-11 14:52:32     Begin: SetNamedSearch for SqlObj 'System Preferences' at c05e008, Named Search: 'Link Search Spec Named Search' - ''

                            ObjMgrSqlObjLog     NamedSearch     5     000000024ffd0804:0     2012-07-11 14:52:32     End: SetNamedSearch for SqlObject at c05e008

                            ObjMgrSqlObjLog     Sort     5     000000024ffd0804:0     2012-07-11 14:52:32     Begin: SetSortSpec for SqlObj 'System Preferences' at c05e008, Sort Spec: ''

                            ObjMgrSqlObjLog     Sort     5     000000024ffd0804:0     2012-07-11 14:52:32     End: SetSortSpec for SqlObject at c05e008

                            ObjMgrSqlObjLog     Release     5     000000024ffd0804:0     2012-07-11 14:52:32     SqlObject 'System Preferences' was released at c05e008

                            ObjMgrSqlLog     Detail     4     000000024ffd0804:0     2012-07-11 14:52:32     Incorrect SQLSTYLE 0 SQLOBJECT NOT cached.

                            ObjMgrSqlObjLog     Delete     5     000000024ffd0804:0     2012-07-11 14:52:32     SqlObject 'System Preferences' was deleted at c05e008

                            ObjMgrBusCompLog     Debug     5     000000024ffd0804:0     2012-07-11 14:52:32     BusComp "System Preferences" has 14 total, 12 constructed metadata fields, and 0 virtual fields.

                            ObjMgrSqlObjLog     Release     5     000000024ffd0804:0     2012-07-11 14:52:32     End: Release SqlObject 'System Preferences' at c05e008

                            ObjMgrSessionLog     Error     1     000000024ffd0804:0     2012-07-11 14:52:32     (dmsessionlocale.cpp (241)) SBL-DAT-00587: An error occurred setting the default locale for the session. See additional error messages for more information.

                            ObjMgrSessionLog     Error     1     000000024ffd0804:0     2012-07-11 14:52:32     (physmod.cpp (9536)) SBL-DAT-00587: An error occurred setting the default locale for the session. See additional error messages for more information.

                            ObjMgrSessionLog     Error     1     000000024ffd0804:0     2012-07-11 14:52:32     (model.cpp (5890)) SBL-DAT-00587: An error occurred setting the default locale for the session. See additional error messages for more information.

                            ObjMgrSessionLog     Warning     2     000000024ffd0804:0     2012-07-11 14:53:59     (physmod.cpp (9404)) SBL-SFR-00116: The user has cancelled the logon request.

                            GenericLog     GenericInfo     3     000000024ffd0804:0     2012-07-11 14:53:59     In destructor Sync

                            GenericLog     GenericInfo     3     000000024ffd0804:0     2012-07-11 14:53:59     Before unlock mutex 777

                            ObjMgrBusServiceLog     Create     4     000000024ffd0804:0     2012-07-11 14:53:59     Business Service 'Smart Script Execution Cleanup' was created at c05ec70

                            ObjMgrBusServiceLog     Create     4     000000024ffd0804:0     2012-07-11 14:53:59     Business Service 'Smart Script Execution Cleanup' (address: 'c05ec70')was regsitered at model '23a29a8' for session ''

                            ObjMgrBusServiceLog     InvokeMethod     4     000000024ffd0804:0     2012-07-11 14:53:59     Begin: Business Service 'Smart Script Execution Cleanup' invoke method: 'CleanUp' at c05ec70

                            ObjMgrBusServiceLog     InvokeMethod     4     000000024ffd0804:0     2012-07-11 14:53:59     Business Service 'Smart Script Execution Cleanup' invoke method 'CleanUp' Execute Time: 0.000 seconds.

                            ObjMgrBusServiceLog     InvokeMethod     4     000000024ffd0804:0     2012-07-11 14:53:59     End: Business Service 'Smart Script Execution Cleanup' invoke method: 'CleanUp' at c05ec70

                            ObjMgrLog     Info     3     000000024ffd0804:0     2012-07-11 14:53:59     (modpref.cpp (949)) SBL-DAT-50806: SavePreferences: C:\Siebel\8.1\Client_1\bin\Siebel Financial Services.spf: Save is not needed. Preferences are not dirty.

                            ObjMgrBusServiceLog     InvokeMethod     4     000000024ffd0804:0     2012-07-11 14:53:59     Begin: Business Service 'Smart Script Execution Cleanup' invoke method: 'CleanUp' at c05ec70

                            ObjMgrBusServiceLog     InvokeMethod     4     000000024ffd0804:0     2012-07-11 14:53:59     Business Service 'Smart Script Execution Cleanup' invoke method 'CleanUp' Execute Time: 0.000 seconds.

                            ObjMgrBusServiceLog     InvokeMethod     4     000000024ffd0804:0     2012-07-11 14:53:59     End: Business Service 'Smart Script Execution Cleanup' invoke method: 'CleanUp' at c05ec70

                            ObjMgrBusServiceLog     Delete     4     000000024ffd0804:0     2012-07-11 14:53:59     Business Service 'Smart Script Execution Cleanup' (address: 'c05ec70')was unregsitered at model '23a29a8' for session ''

                            ObjMgrBusServiceLog     Delete     4     000000024ffd0804:0     2012-07-11 14:53:59     Business Service 'Smart Script Execution Cleanup' was deleted at c05ec70

                            ObjMgrBusServiceLog     Delete     4     000000024ffd0804:0     2012-07-11 14:53:59     Business Service '' was deleted at 13faec

                            ObjMgrLog     Info     3     000000024ffd0804:0     2012-07-11 14:53:59     (modpref.cpp (949)) SBL-DAT-50806: SavePreferences: C:\Siebel\8.1\Client_1\bin\Siebel Financial Services.spf: Save is not needed. Preferences are not dirty.

                            ObjMgrDBConnLog     Multiplex     5     000000024ffd0804:0     2012-07-11 14:53:59     Closing DB Connection: c006270

                            ObjMgrDBConnLog     Delete     5     000000024ffd0804:0     2012-07-11 14:53:59     DataBase Connection was deleted at c006270

                            ObjMgrBusServiceLog     Delete     4     000000024ffd0804:0     2012-07-11 14:53:59     Business Service '' was deleted at 13fd20

                            SecAdptLog     API Trace     4     000000024ffd0804:0     2012-07-11 14:53:59     DB Cleanup Security Adapter.

                            CchMgrLog     CchMgrMsgInfo     4     000000024ffd0804:0     2012-07-11 14:53:59     Invalidate CTEventCache.

                            CchMgrLog     CchMgrMsgInfo     4     000000024ffd0804:0     2012-07-11 14:53:59     Invalidate CTRuleCache.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:54:00     Cache [EAI Runtime Int Obj Cache] unsubscribes from invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:54:00     Cache [EAI Runtime Int Obj Cache] in client mode removes itself from the global cache map.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:54:00     Cache [LOV] unsubscribes from invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:54:00     Cache [LOV] in client mode removes itself from the global cache map.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:54:00     Cache [TaskAccessControl] unsubscribes from invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:54:00     Cache [TaskAccessControl] in client mode removes itself from the global cache map.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:54:00     Cache [BusinessSvcProcAccessControl] unsubscribes from invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:54:00     Cache [BusinessSvcProcAccessControl] in client mode removes itself from the global cache map.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:54:00     Cache [UserToResponsibilityKey] unsubscribes from invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:54:00     Cache [UserToResponsibilityKey] in client mode removes itself from the global cache map.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:54:00     Cache [Responsibility] unsubscribes from invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:54:00     Cache [Responsibility] in client mode removes itself from the global cache map.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:54:00     Cache [DataSqlCursor] unsubscribes from invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:54:00     Cache [DataSqlCursor] in client mode removes itself from the global cache map.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     2012-07-11 14:54:00     Cache [Currency] unsubscribes from invalidation message.

                            CchMgrLog     CchMgrConnInfo     4     000000024ffd0804:0     20
                            • 11. Re: Unable to log in
                              Wsiebel-Oracle
                              Mariana,

                              The error in log file has changed, you are not receiving error "GenericLog GenericError 1 000000024ff70088:0 2012-07-06 22:16:06 (secmgr.cpp (2679) err=4597538 sys=127) SBL-SEC-10018: Can't load $(ConnectorDll)(SBL-GEN-02500)" anymore.

                              Change parameters as below in fins.cfg file and try again:

                              [ServerDataSrc]
                              Docked = TRUE
                              ConnectString = SIEBELDB
                              TableOwner = SIEBEL
                              DLL = sscdo90.dll
                              SqlStyle = OracleCBO
                              MaxCachedCursors = 16
                              MaxCachedDataSets = 16
                              CurrentSQLID =
                              MaxCursorSize = -1
                              PrefetchSize = -1

                              I assume Siebel Tools is installed in the same machine as client.

                              Thanks,

                              Wilson
                              • 12. Re: Unable to log in
                                947953
                                Wilson,

                                Siebel Tools is installed in the same machine as client, this is correct. I introduced the changes you mentioned but I keep getting the same error message about the incorrect password or user id. Below is what the last log shows:

                                ObjMgrSqlObjLog     Release     5     000000024ffd0e8c:0     2012-07-11 16:26:39     End: Release SqlObject 'System Preferences' at c0e0b78

                                SecAdptLog     API Trace     4     000000024ffd0e8c:0     2012-07-11 16:26:39     DB SecurityGetCredentials for user=sadmin, pType=SIEBELDB.

                                SecAdptLog     Memory Mgmt Trace     5     000000024ffd0e8c:0     2012-07-11 16:26:39     DB SecurityFreeCredentials, Credentials=c06a6b0.

                                SQLTraceAll     SQLTraceAll     4     000000024ffd0e8c:0     2012-07-11 16:26:39     (SQLAllocEnv) Env Handle: 31593704, Time: 0s

                                SQLTraceAll     SQLTraceAll     4     000000024ffd0e8c:0     2012-07-11 16:26:39     (SQLAllocConnect) Env Handle: 31593704, Conn Handle: 31593872, Time: 0s

                                SQLConnectOptions     Allocate Connection     4     000000024ffd0e8c:0     2012-07-11 16:26:39     (SQLAllocConnect) Conn Handle: 31593872, Time: 0s

                                SQLTraceAll     SQLTraceAll     4     000000024ffd0e8c:0     2012-07-11 16:26:39     No DNS found

                                SQLTraceAll     SQLTraceAll     4     000000024ffd0e8c:0     2012-07-11 16:26:39     (SQLDisconnect) Conn Handle: 31593872, Time: 0s

                                SQLConnectOptions     Disconnect     4     000000024ffd0e8c:0     2012-07-11 16:26:39     (SQLDisconnect) Conn Handle: 31593872, Time: 0s

                                SQLTraceAll     SQLTraceAll     4     000000024ffd0e8c:0     2012-07-11 16:26:39     (SQLFreeConnect) Conn Handle: 31593872, Time: 0s

                                SQLConnectOptions     Free Connection     4     000000024ffd0e8c:0     2012-07-11 16:26:39     (SQLFreeConnect) Conn Handle: 31593872, Time: 0s

                                SQLProfiling     Statement     4     000000024ffd0e8c:0     2012-07-11 16:26:39     ********************************* Begin 10 Worst Performing Queries *********************************

                                SQLProfiling     Statement     4     000000024ffd0e8c:0     2012-07-11 16:26:39     ********************************* End 10 Worst Performing Queries *********************************

                                SQLTraceAll     SQLTraceAll     4     000000024ffd0e8c:0     2012-07-11 16:26:39     (SQLFreeEnv) Env Handle: 31593704, Time: 0s

                                GenericLog     GenericError     1     000000024ffd0e8c:0     2012-07-11 16:26:39     (wraprmtcmn.cpp (63) err=1114276 sys=0) SBL-DCK-00164: Error connecting to datasource $(ServerDataSourceName) (sadmin).

                                GenericLog     GenericError     1     000000024ffd0e8c:0     2012-07-11 16:26:39     Error connecting to datasource %1 (%2).

                                ObjMgrLog     Error     1     000000024ffd0e8c:0     2012-07-11 16:26:39     (ctxtmgr.cpp (2345)) SBL-DCK-00164: Error connecting to datasource $(ServerDataSourceName) (sadmin).

                                ObjMgrLog     Error     1     000000024ffd0e8c:0     2012-07-11 16:26:39     (ctxtmgr.cpp (2366)) SBL-DAT-60237: Error loading dictionary file diccache.dat.

                                ObjMgrSessionLog     Error     1     000000024ffd0e8c:0     2012-07-11 16:26:39     (model.cpp (5890)) SBL-DAT-60237: Error loading dictionary file diccache.dat.

                                ObjMgrSessionLog     Warning     2     000000024ffd0e8c:0     2012-07-11 16:26:43     (physmod.cpp (9404)) SBL-SFR-00116: The user has cancelled the logon request.
                                • 13. Re: Unable to log in
                                  Wsiebel-Oracle
                                  Mariana,

                                  There are other parameters that are incorrect. Check parameter below and try to use same setting as tools:

                                  [Siebel]
                                  ServerDbODBCDataSource = xxxx

                                  If above does not work reinstall client and choose Developer Web Client. Also use the same information you have used to configure siebel tools.

                                  Thank you,

                                  Wilson
                                  • 14. Re: Unable to log in
                                    947953
                                    It worked!! Thank you so much for your time and patience!!

                                    Best regards,

                                    Mariana