3 Replies Latest reply: Aug 13, 2012 12:16 AM by T.Abed RSS

    Error in browser: '_swe._swehist.document' is null or not object

    T.Abed
      Hi to all,

      We're using Siebel Call Center version 8.1.1.7.

      We started to see the "Error in browser: '_swe._swehist.document' is null or not object" message after upgrade from 8.1.1.1.

      The error appears in MS IE 6+8 after launching siebel application from CTI!

      We launching siebel using the following format of url:
      https://...................../callcenter_heb/start.swe?SWECmd=InvokeMethod&SWEMethod=CallReceived&SWEService=KHCTIBS&CallerCSN=23090194&CallerId=1-10F-788&CallId=00001106941270660751&CallStartDate=04/07/2010+05:20:28&SWERF=1&ANI=T10694


      Refresh, clear history, clear cookies, not solving the problem!

      The problem appears in all machines in production only!

      We copied the we copied the SRF & Web Templates & Scripts from prodution to the other environments wishing to see the same error but this didn't happend!

      Thanks,
      Abed