I am facing problem with OSM cartridges . Orders are getting stuck at particular task. I can see in OMS web client that particular task is still in Accepted state whereas it should have gone to completed state and proceeded to next task. I can also not see any error messages in logs.
How to troubleshoot this problem?
Can you please provide answers to below questions:-
1. Have you customized the cartridge?
2. What is the name of the task?
3. What is the activity tied to that particular task? Like some plugin or something.