1 Reply Latest reply: Jul 11, 2012 5:21 AM by gimbal2 RSS

    Internet Browser settings prevent jws to download application

    904871
      Hi all

      We are facing some difficulties with customers for which the browser has been set to use automatic configuration script regrading the internet connection.
      Java web start is by default set to use the web browser settings.
      In this case the application cannot be downloaded at all. A understandable message (for the end user) about a time out connection bla bla .. appears that just involves some confusion and frustration to our users and of course for us too.
      The only workaround we have found so far is to ask them to change manually the java web start network settings by switching from the option "use browser settings" to the option "Use automatic configuration script" and to copy/paste the path and name of the script indicated within their web browser to this field. At this condition that works...

      Is there any other more comfortable solution?

      Thanks in advance

      Claude