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7 Replies Latest reply: Jun 27, 2013 9:57 PM by user566064 RSS

Unable to connect to local Siebel Tools

947953 Newbie
Currently Being Moderated
Hi everyone!

I'm trying to log in to my local version of Tools using my own username and password and I get the following 3 errors:

1.- Unable to Connect to server

2.- Cannot open connection to siebelwin2003. The Synch Manager component on the server is most likely unavailable.

3.- Internal: unknown hostname

Here's the log:

SBL-SFR-00117: The local Siebel database was not found. Would you like to connect to the Siebel Remote server to initialize the local database?

SecAdptLog     API Trace     4     000000024ffe0fc8:0     2012-07-12 15:41:31     Security DB user connect to DB C:\Siebel\8.1\Tools_1\local\sse_data.dbf -q -m -x NONE -gp 4096 -c256m -ch256m with username=mdiaz returns err 10158197 and connection cad4740.

SecAdptLog     API Trace     4     000000024ffe0fc8:0     2012-07-12 15:41:31     Security DB user delete DB connectoin cad4740

ObjMgrDBConnLog     Delete     5     000000024ffe0fc8:0     2012-07-12 15:41:31     DataBase Connection was deleted at cad4740

GenericLog     GenericError     1     000000024ffe0fc8:0     2012-07-12 15:41:31     (secmgr.cpp (2679) err=4597538 sys=127) SBL-SEC-10018: The local Siebel database was not found. Would you like to connect to the Siebel Remote server to initialize the local database?(SBL-SFR-00117)
Specified database not found


SecAdptLog     Memory Mgmt Trace     5     000000024ffe0fc8:0     2012-07-12 15:41:31     DB SecurityFreeErrMessage, message=<?INT?>.

GenericLog     GenericError     1     000000024ffe0fc8:0     2012-07-12 15:41:31     (secmgr.cpp (2751) err=4597521 sys=0) SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.

ObjMgrSessionLog     Error     1     000000024ffe0fc8:0     2012-07-12 15:41:31     (physmod.cpp (9330)) SBL-SFR-00117: The local Siebel database was not found. Would you like to connect to the Siebel Remote server to initialize the local database?

ObjMgrSessionLog     Error     1     000000024ffe0fc8:0     2012-07-12 15:41:31     (model.cpp (5890)) SBL-SFR-00117: The local Siebel database was not found. Would you like to connect to the Siebel Remote server to initialize the local database?

ObjMgrBusServiceLog     Create     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Business Service 'Docking Service' was created at cae3668

ObjMgrBusServiceLog     Create     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Business Service 'Docking Service' (address: 'cae3668')was regsitered at model '2c28b30' for session ''

ObjMgrBusServiceLog     InvokeMethod     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Begin: Business Service 'Docking Service' invoke method: 'DbInit' at cae3668

ObjMgrBusServiceLog     InvokeMethod     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Business Service 'Docking Service' invoke method 'DbInit' Execute Time: 0.001 seconds.

ObjMgrBusServiceLog     InvokeMethod     4     000000024ffe0fc8:0     2012-07-12 15:41:50     End: Business Service 'Docking Service' invoke method: 'DbInit' at cae3668

ObjMgrBusServiceLog     Delete     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Business Service 'Docking Service' (address: 'cae3668')was unregsitered at model '2c28b30' for session ''

ObjMgrBusServiceLog     Delete     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Business Service 'Docking Service' was deleted at cae3668

ObjMgrMiscLog     Warning     2     000000024ffe0fc8:0     2012-07-12 15:41:50     (objdef.cpp (7417)) SBL-DAT-00170: The DLL 'SSCACSBC.DLL' could not be loaded.

ObjMgrLog     Error     1     000000024ffe0fc8:0     2012-07-12 15:41:50     (model.cpp (3966)) SBL-DAT-00227: Unable to create the Business Service 'Smart Script Execution Cleanup'

ObjMgrBusServiceLog     Delete     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Business Service '' was deleted at 12f508

ObjMgrLog     Info     3     000000024ffe0fc8:0     2012-07-12 15:41:50     (modpref.cpp (949)) SBL-DAT-50806: SavePreferences: C:\Siebel\8.1\Tools_1\bin\Siebel Tools.spf: Save is not needed. Preferences are not dirty.

ObjMgrBusServiceLog     Delete     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Business Service '' was deleted at 12f73c

CchMgrLog     CchMgrMsgInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Invalidate CTEventCache.

CchMgrLog     CchMgrMsgInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Invalidate CTRuleCache.

CchMgrLog     CchMgrConnInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:51     Cache [EAI Runtime Int Obj Cache] unsubscribes from invalidation message.

CchMgrLog     CchMgrConnInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:51     Cache [EAI Runtime Int Obj Cache] in client mode removes itself from the global cache map.

CchMgrLog     CchMgrConnInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:51     Cache [LOV] unsubscribes from invalidation message.

CchMgrLog     CchMgrConnInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:51     Cache [LOV] in client mode removes itself from the global cache map.

CchMgrLog     CchMgrConnInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:51     Cache [TaskAccessControl] unsubscribes from invalidation message.

CchMgrLog     CchMgrConnInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:51     Cache [TaskAccessControl] in client mode removes itself from the global cache map.

CchMgrLog     CchMgrConnInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:51     Cache [BusinessSvcProcAccessControl] unsubscribes from invalidation message.

Appreciate your help!

Best,

Mariana
  • 1. Re: Unable to connect to local Siebel Tools
    WSiebel Pro
    Currently Being Moderated
    Mariana,

    Please confirm if Synch Manager component is running on Siebel Server. Here are the components that must be running for Siebel Remote and to create a local database:

    http://docs.oracle.com/cd/E14004_01/books/RRAdm/overview12.html#wp1082898

    Also confirm if you have created a new database and extracted your user:

    http://docs.oracle.com/cd/E14004_01/books/RRAdm/prepare_server12.html#wp1055790
    http://docs.oracle.com/cd/E14004_01/books/RRAdm/extract_database4.html#wp1033141

    Thanks,

    Wilson
  • 2. Re: Unable to connect to local Siebel Tools
    947953 Newbie
    Currently Being Moderated
    Thanks Wilson,

    I checked the components and they're ok as shown below:

    SRVSBL SynchMgr Synchronization Manager SynchMgr Remote Interactive Online Auto 0 100 1 1 2012-07-11 19:16:57
    SRVSBL TxnMerge Transaction Merger TxnMerge Remote Background Running Auto 1 10 2012-07-11 19:16:57
    SRVSBL TxnProc Transaction Processor TxnProc Remote Background Online Auto 0 1 2012-07-11 19:16:57
    SRVSBL TxnRoute Transaction Router TxnRoute Remote Background Running Auto 1 10 2012-07-11 19:16:57
    SRVSBL GenNewDb Generate New Database GenNewDb Remote Batch Online Auto 0 1 2012-07-11 19:16:57
    SRVSBL DbXtract Database Extract DbXtract Remote Batch Online Auto 0 10 2012-07-11 19:16:57
    SRVSBL RepAgent Replication Agent RepAgent Remote Background Online Auto 0 1 2012-07-11 19:16:57

    I also confirm that I have created a new database and extracted my user.

    Thanks!!

    Mariana
  • 3. Re: Unable to connect to local Siebel Tools
    947953 Newbie
    Currently Being Moderated
    Hi Wilson,

    Even though everything has been set up correctly I keep getting the error message... Any clues as to why this might be?

    Thanks!

    Mariana
  • 4. Re: Unable to connect to local Siebel Tools
    jiyong Pro
    Currently Being Moderated
    When I look at the log I see the error that it can't load SSCACSBC.DLL.
    I have checked here and see this DLL on the server and the Dedicated Client.

    I don't have it in Tools, but perhaps you can copy it there (Tools\bin) and see if the error goes away.
    Just one other question, which Siebel version are you using?
  • 5. Re: Unable to connect to local Siebel Tools
    WSiebel Pro
    Currently Being Moderated
    Mariana,

    Try to initialize the local database using Siebel client.

    Hope it helps,

    Wilson
  • 6. Re: Unable to connect to local Siebel Tools
    947953 Newbie
    Currently Being Moderated
    Hi there!

    I'll give that a try and see what happens. I'm currently using Siebel 8.1.1.0.

    Thanks!

    Mariana
  • 7. Re: Unable to connect to local Siebel Tools
    user566064 Newbie
    Currently Being Moderated

    Mariana Could you please change the Cache size and Change Cache size of the DB parameter.

     

    D:\Siebel\8.1\Tools_1\local\sse_data.dbf -q -m -x NONE -gp 4096 -c256m -ch256m

     

    to

     

    D:\Siebel\8.1\Tools_1\local\sse_data.dbf -q -m -x NONE -gp 4096 -c128m -ch128m

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