7 Replies Latest reply: Jun 27, 2013 11:57 PM by user566064 RSS

    Unable to connect to local Siebel Tools

    947953
      Hi everyone!

      I'm trying to log in to my local version of Tools using my own username and password and I get the following 3 errors:

      1.- Unable to Connect to server

      2.- Cannot open connection to siebelwin2003. The Synch Manager component on the server is most likely unavailable.

      3.- Internal: unknown hostname

      Here's the log:

      SBL-SFR-00117: The local Siebel database was not found. Would you like to connect to the Siebel Remote server to initialize the local database?

      SecAdptLog     API Trace     4     000000024ffe0fc8:0     2012-07-12 15:41:31     Security DB user connect to DB C:\Siebel\8.1\Tools_1\local\sse_data.dbf -q -m -x NONE -gp 4096 -c256m -ch256m with username=mdiaz returns err 10158197 and connection cad4740.

      SecAdptLog     API Trace     4     000000024ffe0fc8:0     2012-07-12 15:41:31     Security DB user delete DB connectoin cad4740

      ObjMgrDBConnLog     Delete     5     000000024ffe0fc8:0     2012-07-12 15:41:31     DataBase Connection was deleted at cad4740

      GenericLog     GenericError     1     000000024ffe0fc8:0     2012-07-12 15:41:31     (secmgr.cpp (2679) err=4597538 sys=127) SBL-SEC-10018: The local Siebel database was not found. Would you like to connect to the Siebel Remote server to initialize the local database?(SBL-SFR-00117)
      Specified database not found


      SecAdptLog     Memory Mgmt Trace     5     000000024ffe0fc8:0     2012-07-12 15:41:31     DB SecurityFreeErrMessage, message=<?INT?>.

      GenericLog     GenericError     1     000000024ffe0fc8:0     2012-07-12 15:41:31     (secmgr.cpp (2751) err=4597521 sys=0) SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.

      ObjMgrSessionLog     Error     1     000000024ffe0fc8:0     2012-07-12 15:41:31     (physmod.cpp (9330)) SBL-SFR-00117: The local Siebel database was not found. Would you like to connect to the Siebel Remote server to initialize the local database?

      ObjMgrSessionLog     Error     1     000000024ffe0fc8:0     2012-07-12 15:41:31     (model.cpp (5890)) SBL-SFR-00117: The local Siebel database was not found. Would you like to connect to the Siebel Remote server to initialize the local database?

      ObjMgrBusServiceLog     Create     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Business Service 'Docking Service' was created at cae3668

      ObjMgrBusServiceLog     Create     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Business Service 'Docking Service' (address: 'cae3668')was regsitered at model '2c28b30' for session ''

      ObjMgrBusServiceLog     InvokeMethod     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Begin: Business Service 'Docking Service' invoke method: 'DbInit' at cae3668

      ObjMgrBusServiceLog     InvokeMethod     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Business Service 'Docking Service' invoke method 'DbInit' Execute Time: 0.001 seconds.

      ObjMgrBusServiceLog     InvokeMethod     4     000000024ffe0fc8:0     2012-07-12 15:41:50     End: Business Service 'Docking Service' invoke method: 'DbInit' at cae3668

      ObjMgrBusServiceLog     Delete     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Business Service 'Docking Service' (address: 'cae3668')was unregsitered at model '2c28b30' for session ''

      ObjMgrBusServiceLog     Delete     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Business Service 'Docking Service' was deleted at cae3668

      ObjMgrMiscLog     Warning     2     000000024ffe0fc8:0     2012-07-12 15:41:50     (objdef.cpp (7417)) SBL-DAT-00170: The DLL 'SSCACSBC.DLL' could not be loaded.

      ObjMgrLog     Error     1     000000024ffe0fc8:0     2012-07-12 15:41:50     (model.cpp (3966)) SBL-DAT-00227: Unable to create the Business Service 'Smart Script Execution Cleanup'

      ObjMgrBusServiceLog     Delete     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Business Service '' was deleted at 12f508

      ObjMgrLog     Info     3     000000024ffe0fc8:0     2012-07-12 15:41:50     (modpref.cpp (949)) SBL-DAT-50806: SavePreferences: C:\Siebel\8.1\Tools_1\bin\Siebel Tools.spf: Save is not needed. Preferences are not dirty.

      ObjMgrBusServiceLog     Delete     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Business Service '' was deleted at 12f73c

      CchMgrLog     CchMgrMsgInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Invalidate CTEventCache.

      CchMgrLog     CchMgrMsgInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:50     Invalidate CTRuleCache.

      CchMgrLog     CchMgrConnInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:51     Cache [EAI Runtime Int Obj Cache] unsubscribes from invalidation message.

      CchMgrLog     CchMgrConnInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:51     Cache [EAI Runtime Int Obj Cache] in client mode removes itself from the global cache map.

      CchMgrLog     CchMgrConnInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:51     Cache [LOV] unsubscribes from invalidation message.

      CchMgrLog     CchMgrConnInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:51     Cache [LOV] in client mode removes itself from the global cache map.

      CchMgrLog     CchMgrConnInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:51     Cache [TaskAccessControl] unsubscribes from invalidation message.

      CchMgrLog     CchMgrConnInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:51     Cache [TaskAccessControl] in client mode removes itself from the global cache map.

      CchMgrLog     CchMgrConnInfo     4     000000024ffe0fc8:0     2012-07-12 15:41:51     Cache [BusinessSvcProcAccessControl] unsubscribes from invalidation message.

      Appreciate your help!

      Best,

      Mariana
        • 1. Re: Unable to connect to local Siebel Tools
          WSiebel-Oracle
          Mariana,

          Please confirm if Synch Manager component is running on Siebel Server. Here are the components that must be running for Siebel Remote and to create a local database:

          http://docs.oracle.com/cd/E14004_01/books/RRAdm/overview12.html#wp1082898

          Also confirm if you have created a new database and extracted your user:

          http://docs.oracle.com/cd/E14004_01/books/RRAdm/prepare_server12.html#wp1055790
          http://docs.oracle.com/cd/E14004_01/books/RRAdm/extract_database4.html#wp1033141

          Thanks,

          Wilson
          • 2. Re: Unable to connect to local Siebel Tools
            947953
            Thanks Wilson,

            I checked the components and they're ok as shown below:

            SRVSBL SynchMgr Synchronization Manager SynchMgr Remote Interactive Online Auto 0 100 1 1 2012-07-11 19:16:57
            SRVSBL TxnMerge Transaction Merger TxnMerge Remote Background Running Auto 1 10 2012-07-11 19:16:57
            SRVSBL TxnProc Transaction Processor TxnProc Remote Background Online Auto 0 1 2012-07-11 19:16:57
            SRVSBL TxnRoute Transaction Router TxnRoute Remote Background Running Auto 1 10 2012-07-11 19:16:57
            SRVSBL GenNewDb Generate New Database GenNewDb Remote Batch Online Auto 0 1 2012-07-11 19:16:57
            SRVSBL DbXtract Database Extract DbXtract Remote Batch Online Auto 0 10 2012-07-11 19:16:57
            SRVSBL RepAgent Replication Agent RepAgent Remote Background Online Auto 0 1 2012-07-11 19:16:57

            I also confirm that I have created a new database and extracted my user.

            Thanks!!

            Mariana
            • 3. Re: Unable to connect to local Siebel Tools
              947953
              Hi Wilson,

              Even though everything has been set up correctly I keep getting the error message... Any clues as to why this might be?

              Thanks!

              Mariana
              • 4. Re: Unable to connect to local Siebel Tools
                jiyong
                When I look at the log I see the error that it can't load SSCACSBC.DLL.
                I have checked here and see this DLL on the server and the Dedicated Client.

                I don't have it in Tools, but perhaps you can copy it there (Tools\bin) and see if the error goes away.
                Just one other question, which Siebel version are you using?
                • 5. Re: Unable to connect to local Siebel Tools
                  WSiebel-Oracle
                  Mariana,

                  Try to initialize the local database using Siebel client.

                  Hope it helps,

                  Wilson
                  • 6. Re: Unable to connect to local Siebel Tools
                    947953
                    Hi there!

                    I'll give that a try and see what happens. I'm currently using Siebel 8.1.1.0.

                    Thanks!

                    Mariana
                    • 7. Re: Unable to connect to local Siebel Tools
                      user566064

                      Mariana Could you please change the Cache size and Change Cache size of the DB parameter.

                       

                      D:\Siebel\8.1\Tools_1\local\sse_data.dbf -q -m -x NONE -gp 4096 -c256m -ch256m

                       

                      to

                       

                      D:\Siebel\8.1\Tools_1\local\sse_data.dbf -q -m -x NONE -gp 4096 -c128m -ch128m