6 Replies Latest reply on Jul 23, 2012 12:55 AM by 896896

    UPK Crash when launches


      I was seeking advise on this issue.

      Step taken to reproduce error:
      1. Launch UPK - Start > All Program > User Productivity Kit Client > UPK Developer Client
      2. Application Crash

      Error Message
      Developer has encountered a problem and needs to close. We are sorry for the inconvenience.

      If you were in the middle of something, the information you were working on might be lost.

      Info that obtained form Event Viewer:
      .NET Runtime version 2.0.50727.3634 - Fatal Execution Engine Error (7A0BC6A6) (80131506)
      Event Type:     Error
      Event Source:     .NET Runtime
      Event Category:     None
      Event ID:     1023
      .NET Runtime version 2.0.50727.3634 - Fatal Execution Engine Error (7A0BC6A6) (80131506)

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

      Any thought on this?

      Kind Regards,
        • 1. Re: UPK Crash when launches
          Does the error happen every time you try to launch the client, or was this a one-time thing?
          Was it working before and suddenly you have this problem?

          You should be able to get better details about the error from the oddev.log file located in the Windows user folder (e.g. C:\Users\Administrator\AppData\Local\UPDev7). These details may give a clue.
          • 2. Re: UPK Crash when launches
            Hi Brian,

            This issue happens every time the UPK launches and it only happens on specific user machines (that launched the UPK via secure tunnel).

            The Oddev.log shows something like this:

            Exception rethrown at [0]:

            at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

            at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

            at Gkn.OnDemand.Service.Content.RepositoryServiceReference.IRepositoryService.GetSecurityWarningMessage(String language)

            at Gkn.OnDemand.Library.RemoteRepositoryStrategy.GetSecurityWarningMessage(String language, String libraryLocation) in e:\BUILDROOT_SUN\Builds\Branches\GreenValley\tfs\Core_DotNet\LibraryComponent\RemoteRepositoryStrategy.cs:line 170
            System.Net.WebException: The remote name could not be resolved: 'upklib.bpweb.bp.com'
            at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)

            at System.Net.HttpWebRequest.GetRequestStream()

            at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()

            Any suggestion?

            • 3. Re: UPK Crash when launches
              Hi Josh,

              You mention this is over a secure tunnel - is it VPN?
              I think that you need to check firewall / ports. Are you allowing the port for the upk location (upklib.bpweb.bp.com) to be open on the client?

              Also, check any proxy settings that may exist.

              • 4. Re: UPK Crash when launches
                Hi Greig,

                Yes, its VPN. UPK is auto tunnel with our VPN and everytime it launches, its crash. If we disconnecting from VPN and relaunch, UPK launches fine, but we wont be able to access all UPK library.

                The proxy setting looks OK as we able to access UPK URL perfectly fine.

                • 5. Re: UPK Crash when launches
                  Hi Josh,

                  I am assuming the client machine (the one with UPK client installed) is not on-site or on the same network as the UPK server - correct?
                  If so, get the client computer to establish a successful VPN connection. Once this is done, try the following from the affected machine:

                  1. Ping the UPK server upklib.bpweb.bp.com - do you get a response?
                  2. Visit the UPK ODSContent / virtual directory and make sure you can see published content - do you get to the webpage?
                  3. If you cannot ping the server, try inserting the port number of the IIS/web server as well and see if this helps? (This applies to visiting the webpage as well - insert the port number if required).

                  Lets see what happens..

                  • 6. Re: UPK Crash when launches
                    I have seen Forums on the web pointing to Windows Search being a possible cause to this error and this appears to be true for me.