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Her email "firstname.lastname@example.org" is the one she has to use or the content encoding error will be returned. It is an ugly erro but it means the user has a valid sso account but not a valid BeehiveOnline account - If she is using "email@example.com" then this is invalid and will generate the error.
There are 2 accounts in the wwldap system - one for each and I think the user has confused the account/password combinations - Nothing has chnaged on the system and the "firstname.lastname@example.org" account is still valid and active.
I checked the logs and she is using the wrong username and getting the 304 error returned:
access_log.1342612800: email@example.com [18/Jul/2012:13:05:31 -0600] 1 "GET /teamcollab/library/Oracle/Synopsys_Spice_and_FastSpice_Simulation_and_Analysis_Workspace/Documents HTTP/1.1" 500 304 "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1"