1 Reply Latest reply: Aug 29, 2012 8:47 AM by 950648 RSS

    DRM Web Client and Migration Utility UI errors

    950648
      We have successfully installed DRM v 11.1.2.2.300 on a 64 bit machine. The user interface for the DRM Web Client and Migration Utility is not loading java scripts or images correctly. I have trouble shot and believe it could be an issue with the software or permissions.

      I do have this working in our development instance. The main difference between DEV and Prod is that Foundation Services is installed and Webservices are turned on in Prod.

      I have tested this with Chrome and IE. On the localhost and a client machine. I tried to clear the cache as well.

      We tried uninstalling and reinstalling DRM 11.1.2.2.300 on our production server and still are having the issues. We received the following javascript error on the logon.aspx page.

      Webpage error details

      User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
      Timestamp: Thu, 19 Jul 2012 19:57:25 UTC


      Message: 'imgCopyClipboard_Click' is undefined
      Line: 846
      Char: 1
      Code: 0
      URI: http://localhost/drm-web-client/Logon.aspx


      Message: 'popMessaging_btnProcessingOK_Click' is undefined
      Line: 878
      Char: 1
      Code: 0
      URI: http://localhost/drm-web-client/Logon.aspx


      Message: 'popMessaging_Init' is undefined
      Line: 914
      Char: 1
      Code: 0
      URI: http://localhost/drm-web-client/Logon.aspx


      Message: Object expected
      Line: 950
      Char: 13
      Code: 0
      URI: http://localhost/drm-web-client/Logon.aspx

      Any help on this would be greatly appreciated. Thank you

      Regards,
      Hanny Shanar