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0 Replies Latest reply: Jul 20, 2012 7:58 AM by 939964 RSS

Regarding the Level field in the Pricing / products

939964 Newbie
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Hello Guys , I am having issue with the level field which is available in the Service Contract Authoring -> Lines tab -> Pricing / Products tab -> Effectivity tab in the 'level' field you can find values like item, products etc. My doubt over here is that when i enter/select 'product' i can find the serial number generated and product's value saved in the inventory table section but when i enter / select 'item' / 'party' the serial number is not generated and also they are not getting saved in the inventory tables section. I need to know where the item and other covered levels are getting stored in the database. Thanks in advance.

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