This discussion is archived
8 Replies Latest reply: Jul 23, 2012 1:11 PM by 947953 RSS

Issues with server

947953 Newbie
Currently Being Moderated
Hi!

I'm having issues with the server. I go into IIS Manager, choose "Default Web Site" and select "fins_ENU", press the right button and choose "Browse". When I do this I get the following error message: The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.[10:29:52]. I tried stopping and restarting both the server and gateway but it didn't work. I'm not sure what is it that's not working. Below you can see the log. Thanks!!!

FDRLog     FDRDetail     4     00000002500d27f0:0     2012-07-23 10:06:24     FDR Append = false

FDRLog     FDRDetail     4     00000002500d27f0:0     2012-07-23 10:06:24     FDR Buffer size = 5000000 bytes

FDRLog     FDRDebug     5     00000002500d27f0:0     2012-07-23 10:06:24     FDR Debug = false

FDRLog     FDRDebug     5     00000002500d27f0:0     2012-07-23 10:06:24     FDR Asserts = false

FDRLog     FDRDebug     5     00000002500d27f0:0     2012-07-23 10:06:24     FDR Server = false

FDRLog     FDRDebug     5     00000002500d27f0:0     2012-07-23 10:06:24     Allocated Buffer Size = 5000028 bytes

FDRLog     FDRDebug     5     00000002500d27f0:0     2012-07-23 10:06:24     Buffer capacity = 19841 records

ProcessPluginState     ProcessPluginStateInfo     3     00000002500d27f0:0     2012-07-23 10:06:24     #Software: Siebel Web Engine (SWE) ISAPI extension
#Version: 8.1.1
#Date: 2012-07-23 10:06:24


ProcessPluginState     ProcessPluginStateInfo     3     00000002500d27f0:0     2012-07-23 10:06:24     3392: [SWSE] Successfully initialized extension state (1997 applications).

SARMLog     SARMDetail     4     00000003500d27f0:0     2012-07-23 10:06:24     SARMBufferSize = 5000000

SARMLog     SARMDetail     4     00000003500d27f0:0     2012-07-23 10:06:24     SARMFileSize = 15000000

SARMLog     SARMDetail     4     00000003500d27f0:0     2012-07-23 10:06:24     SARMMaxFiles = 4

SARMLog     SARMDetail     4     00000003500d27f0:0     2012-07-23 10:06:24     SARMPeriod = 3

SARMLog     SARMDetail     4     00000003500d27f0:0     2012-07-23 10:06:24     SARMThreshold = 1

SARMLog     SARMInformation     3     00000003500d27f0:0     2012-07-23 10:06:24     SARM is OFF -change param SARMLevel to enable

SARMLog     SARMInformation     3     00000003500d27f0:0     2012-07-23 10:06:24     SARM Client is OFF -change param SARMClientLevel to enable

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     DebugMode = false

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     AssertMode = false

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     MemStatus = true

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     ServerMode = false

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     PropPct = 2

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     ProcID = 10224

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     TimeID = 1343048784

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     LogDir = 'C:\LOG\'

SARMLog     SARMDetail     4     00000003500d27f0:0     2012-07-23 10:06:24     SARMBufferSize = 5000000

SARMLog     SARMDetail     4     00000003500d27f0:0     2012-07-23 10:06:24     SARMFileSize = 15000000

SARMLog     SARMDetail     4     00000003500d27f0:0     2012-07-23 10:06:24     SARMMaxFiles = 4

SARMLog     SARMDetail     4     00000003500d27f0:0     2012-07-23 10:06:24     SARMPeriod = 3

SARMLog     SARMDetail     4     00000003500d27f0:0     2012-07-23 10:06:24     SARMThreshold = 1

SARMLog     SARMInformation     3     00000003500d27f0:0     2012-07-23 10:06:24     SARM is OFF -change param SARMLevel to enable

SARMLog     SARMInformation     3     00000003500d27f0:0     2012-07-23 10:06:24     SARM Client is OFF -change param SARMClientLevel to enable

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     DebugMode = false

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     AssertMode = false

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     MemStatus = true

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     ServerMode = false

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     PropPct = 2

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     ProcID = 10224

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     TimeID = 1343048784

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     LogDir = 'C:\LOG\'

SARMLog     SARMDetail     4     00000003500d27f0:0     2012-07-23 10:06:24     SARMBufferSize = 5000000

SARMLog     SARMDetail     4     00000003500d27f0:0     2012-07-23 10:06:24     SARMFileSize = 15000000

SARMLog     SARMDetail     4     00000003500d27f0:0     2012-07-23 10:06:24     SARMMaxFiles = 4

SARMLog     SARMDetail     4     00000003500d27f0:0     2012-07-23 10:06:24     SARMPeriod = 3

SARMLog     SARMDetail     4     00000003500d27f0:0     2012-07-23 10:06:24     SARMThreshold = 1

SARMLog     SARMInformation     3     00000003500d27f0:0     2012-07-23 10:06:24     SARM is OFF -change param SARMLevel to enable

SARMLog     SARMInformation     3     00000003500d27f0:0     2012-07-23 10:06:24     SARM Client is OFF -change param SARMClientLevel to enable

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     DebugMode = false

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     AssertMode = false

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     MemStatus = true

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     ServerMode = false

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     PropPct = 2

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     ProcID = 10224

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     TimeID = 1343048784

SARMLog     SARMDebug     5     00000003500d27f0:0     2012-07-23 10:06:24     LogDir = 'C:\LOG\'

SARMLog     SARMDetail     4     00000003500d27f0:0     2012-07-23 10:06:24     SARM Initialized implicitly

ProcessPluginRequest     ProcessPluginRequestDebug     5     00000004500d27f0:0     2012-07-23 10:06:24     ECID is not present in Request header

ProcessPluginState     ProcessPluginStateInfo     3     00000004500d27f0:0     2012-07-23 10:06:24     11748: [SWSE] Initialized application "/fins_enu/" (URI "/fins_enu/").

ProcessPluginRequest     ProcessPluginRequestDebug     5     00000004500d27f0:0     2012-07-23 10:06:24     11748: [SWSE] Created Ordinary REQ request handler.

ProcessPluginState     ProcessPluginStateDebug     5     00000004500d27f0:0     2012-07-23 10:06:24     11748: [SWSE] Switching to Start state.

ProcessPluginRequest     ProcessPluginRequestDebug     5     00000004500d27f0:0     2012-07-23 10:06:24     11748: [SWSE] User spec: REMOTE_USER

ProcessPluginRequest     ProcessPluginRequestDebug     5     00000004500d27f0:0     2012-07-23 10:06:24     11748: [SWSE] GET query string: SWECmd=Start&SWEHo=localhost

ProcessPluginState     ProcessPluginStateDebug     5     00000004500d27f0:0     2012-07-23 10:06:24     11748: [SWSE] Switching to HTTP_REQ state.

ProcessPluginState     ProcessPluginStateDetail     4     00000004500d27f0:0     2012-07-23 10:06:24     11748: [SWSE] User : GUESTCST Attempting to open a session ...

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:24     11748: [SESSMGR] Open(siebel.TCPIP.None.None://siebelwin2k32:2321/SIEBELENT/FINSObjMgr_enu, 60, 300)

SisnTcpIp     SisnSockDetail     4     00000004500d27f0:0     2012-07-23 10:06:24     11748: [TCPIP-client] socket() opened descriptor = 708 from 10.0.10.244:1555 to 10.0.10.244:2321

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:24     11748: [SMCONN] opened connection to siebelURL (siebel.TCPIP.None.None://siebelwin2k32:2321/SIEBELENT/FINSObjMgr_enu)

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:24     11748: [SMCONN] SISNAPI connection opened in 0.001780 secs

SisnTcpIp     SisnSockDetail     4     00000004500d27f0:0     2012-07-23 10:06:24     11748: [TCPIP-client] Send() descriptor = 708

SisnTcpIp     SisnSockDetail     4     00000004500d27f0:0     2012-07-23 10:06:24     11748: [TCPIP-client] Read() descriptor = 708

SisnTcpIp     SisnSockError     1     00000004500d27f0:0     2012-07-23 10:06:25     11748: [TCPIP-client] recv() failed for sd=708 (err=10054 | An existing connection was forcibly closed by the remote host (peer).)

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     [SMCONN] Hello handshake to (siebel.TCPIP.None.None://siebelwin2k32:2321/SIEBELENT/FINSObjMgr_enu) failed in 1 secs

GenericLog     GenericError     1     00000004500d27f0:0     2012-07-23 10:06:25     (smconn.cpp (318) err=1180671 sys=0) SBL-NET-01023: Peer disconnected

SisnTcpIp     SisnSockDetail     4     00000004500d27f0:0     2012-07-23 10:06:25     11748: [TCPIP-client] socket() closed descriptor = 708 from 0.0.0.0:1555 to 10.0.10.244:2321

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] Error closing connection object

SessMgr     MsgReceive     5     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] CB: conn 0x0, url NULL, mbuf 0x0, mlen 0, err 3670029

SessMgr     SessMgrGeneric     4     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] conn 0x0: found error code (3670029), error info (NULL)

SessMgr     ConnClose     5     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] conn 0x0: ctx 0x316ef40, url 0x<?INT?> cleaned up

SisnapiLayerLog     Trace     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SISNAPI]: releasing connection (0x316f160), refCount = 0

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] Open(): retry 1, will retry 5 times or until 60 seconds have elapsed

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] Created round robin rule siebel.TCPIP.None.None://siebelwin2k32:2321/SIEBELENT/FINSObjMgr_enu/RR

SisnTcpIp     SisnSockDetail     4     00000004500d27f0:0     2012-07-23 10:06:25     11748: [TCPIP-client] socket() opened descriptor = 708 from 10.0.10.244:1556 to 10.0.10.244:2321

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SMCONN] opened connection to siebelURL (siebel.TCPIP.None.None://siebelwin2k32:2321/SIEBELENT/FINSObjMgr_enu/RR)

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SMCONN] SISNAPI connection opened in 0.000514 secs

SisnTcpIp     SisnSockDetail     4     00000004500d27f0:0     2012-07-23 10:06:25     11748: [TCPIP-client] Send() descriptor = 708

SisnTcpIp     SisnSockDetail     4     00000004500d27f0:0     2012-07-23 10:06:25     11748: [TCPIP-client] Read() descriptor = 708

SisnTcpIp     SisnSockError     1     00000004500d27f0:0     2012-07-23 10:06:25     11748: [TCPIP-client] recv() failed for sd=708 (err=10054 | An existing connection was forcibly closed by the remote host (peer).)

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     [SMCONN] Hello handshake to (siebel.TCPIP.None.None://siebelwin2k32:2321/SIEBELENT/FINSObjMgr_enu/RR) failed in 0 secs

GenericLog     GenericError     1     00000004500d27f0:0     2012-07-23 10:06:25     (smconn.cpp (318) err=1180671 sys=0) SBL-NET-01023: Peer disconnected

SisnTcpIp     SisnSockDetail     4     00000004500d27f0:0     2012-07-23 10:06:25     11748: [TCPIP-client] socket() closed descriptor = 708 from 0.0.0.0:1556 to 10.0.10.244:2321

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] Error closing connection object

SessMgr     MsgReceive     5     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] CB: conn 0x0, url NULL, mbuf 0x0, mlen 0, err 3670029

SessMgr     SessMgrGeneric     4     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] conn 0x0: found error code (3670029), error info (NULL)

SessMgr     ConnClose     5     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] conn 0x0: ctx 0x316f508, url 0x<?INT?> cleaned up

SisnapiLayerLog     Trace     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SISNAPI]: releasing connection (0x316f160), refCount = 0

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] Open(): retry 2, will retry 5 times or until 60 seconds have elapsed

SisnTcpIp     SisnSockDetail     4     00000004500d27f0:0     2012-07-23 10:06:25     11748: [TCPIP-client] socket() opened descriptor = 708 from 10.0.10.244:1557 to 10.0.10.244:2321

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SMCONN] opened connection to siebelURL (siebel.TCPIP.None.None://siebelwin2k32:2321/SIEBELENT/FINSObjMgr_enu/RR)

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SMCONN] SISNAPI connection opened in 0.000489 secs

SisnTcpIp     SisnSockError     1     00000004500d27f0:0     2012-07-23 10:06:25     11748: [TCPIP-client] recv() failed for sd=708 (err=10054 | An existing connection was forcibly closed by the remote host (peer).)

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     [SMCONN] Hello handshake to (siebel.TCPIP.None.None://siebelwin2k32:2321/SIEBELENT/FINSObjMgr_enu/RR) failed in 0 secs

GenericLog     GenericError     1     00000004500d27f0:0     2012-07-23 10:06:25     (smconn.cpp (318) err=1180671 sys=0) SBL-NET-01023: Peer disconnected

SisnTcpIp     SisnSockDetail     4     00000004500d27f0:0     2012-07-23 10:06:25     11748: [TCPIP-client] socket() closed descriptor = 708 from 0.0.0.0:1573 to 10.0.10.244:2321

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] Error closing connection object

SessMgr     MsgReceive     5     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] CB: conn 0x0, url NULL, mbuf 0x0, mlen 0, err 3670029

SessMgr     SessMgrGeneric     4     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] conn 0x0: found error code (3670029), error info (NULL)

SessMgr     ConnClose     5     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] conn 0x0: ctx 0x316ef40, url 0x<?INT?> cleaned up

SisnapiLayerLog     Trace     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SISNAPI]: releasing connection (0x316f160), refCount = 0

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] Open(): retry 4, will retry 5 times or until 60 seconds have elapsed

SisnTcpIp     SisnSockDetail     4     00000004500d27f0:0     2012-07-23 10:06:25     11748: [TCPIP-client] socket() opened descriptor = 708 from 10.0.10.244:1574 to 10.0.10.244:2321

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SMCONN] opened connection to siebelURL (siebel.TCPIP.None.None://siebelwin2k32:2321/SIEBELENT/FINSObjMgr_enu/RR)

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SMCONN] SISNAPI connection opened in 0.000480 secs

SisnTcpIp     SisnSockDetail     4     00000004500d27f0:0     2012-07-23 10:06:25     11748: [TCPIP-client] Send() descriptor = 708

SisnTcpIp     SisnSockDetail     4     00000004500d27f0:0     2012-07-23 10:06:25     11748: [TCPIP-client] Read() descriptor = 708

SisnTcpIp     SisnSockError     1     00000004500d27f0:0     2012-07-23 10:06:25     11748: [TCPIP-client] recv() failed for sd=708 (err=10054 | An existing connection was forcibly closed by the remote host (peer).)

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     [SMCONN] Hello handshake to (siebel.TCPIP.None.None://siebelwin2k32:2321/SIEBELENT/FINSObjMgr_enu/RR) failed in 0 secs

GenericLog     GenericError     1     00000004500d27f0:0     2012-07-23 10:06:25     (smconn.cpp (318) err=1180671 sys=0) SBL-NET-01023: Peer disconnected

SisnTcpIp     SisnSockDetail     4     00000004500d27f0:0     2012-07-23 10:06:25     11748: [TCPIP-client] socket() closed descriptor = 708 from 0.0.0.0:1574 to 10.0.10.244:2321

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] Error closing connection object

SessMgr     MsgReceive     5     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] CB: conn 0x0, url NULL, mbuf 0x0, mlen 0, err 3670029

SessMgr     SessMgrGeneric     4     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] conn 0x0: found error code (3670029), error info (NULL)

SessMgr     ConnClose     5     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] conn 0x0: ctx 0x316f520, url 0x<?INT?> cleaned up

SisnapiLayerLog     Trace     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SISNAPI]: releasing connection (0x316f160), refCount = 0

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] Open(): retry 5, will retry 5 times or until 60 seconds have elapsed

GenericLog     GenericError     1     00000004500d27f0:0     2012-07-23 10:06:25     (ssmsismgr.cpp (626) err=3670020 sys=0) SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.

SessMgr     ConnOpen     3     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SESSMGR] Open(siebel.TCPIP.None.None://siebelwin2k32:2321/SIEBELENT/FINSObjMgr_enu, 60, 300) = [NULL, 3670020]

ObjMgrSessionLog     Error     1     00000004500d27f0:0     2012-07-23 10:06:25     Login failed for Login name : GUESTCST

ProcessPluginState     ProcessPluginStateError     1     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SWSE] Open Session failed (0xa600d1) after 0.0079 seconds.

ProcessPluginState     ProcessPluginStateDetail     4     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SWSE] OpenSession Timing: 0.00790 seconds

ProcessPluginRequest     ProcessPluginRequestError     1     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SWSE] Failed to obtain a session ID. Login failed attempting to connect to %1

ProcessPluginRequest     ProcessPluginRequestError     1     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SWSE] Set Error Response (Session: Error: 10879185 Message: Login failed attempting to connect to siebel.TCPIP.None.None://siebelwin2k32:2321/SIEBELENT/FINSObjMgr_enu)

ProcessPluginRequest     ProcessPluginRequestError     1     00000004500d27f0:0     2012-07-23 10:06:25     11748: [SWSE] Login failed.
SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.
  • 1. Re: Issues with server
    WSiebel Pro
    Currently Being Moderated
    Check if the FINSObjMgr_enu component is up and running in the Siebel Server, if yes please provide the contents of a FINSObjMgr_enu_xxxx.log file generated by the time you have tried to access fins_enu web client and any other log file updated by that time as well.

    Also check Doc ID 476703.1 on support.oracle.com to find more information about the server busy error message.

    Thanks,

    Wilson
  • 2. Re: Issues with server
    947953 Newbie
    Currently Being Moderated
    Hi Wilson,
    My console is not working and thus I cannot check if the FINSObjMgr_enu component is up and running in the Siebel Server. I try to execute the following in the console: C:\siebelent\gtwysrvr\BIN\srvrmgr.exe –u SADMIN –p SADMIN –g siebelwin2k32 –e SIEBELENT, and when I do so I get an error message saying: Fatal error (3015667): The program variable %1 is not set, exiting...

    Here's the srvrmgr log:
    2021 2012-07-23 12:00:33 2012-07-23 12:00:33 -0300 00000002 001 003f 0001 09 srvrmgr 6788 7780 C:\LOG\\srvrmgr.log 8.1.1 [21111] ENU

    GenericLog     GenericError     1     00000002500d1a84:0     2012-07-23 12:00:33     (srsctx.cpp (262) err=3015667 sys=0) SBL-CSO-01011: The program variable Gateway is not set

    Thanks!
  • 3. Re: Issues with server
    WSiebel Pro
    Currently Being Moderated
    You can check the SIEBELENT.<Siebel Server name>.log file to confirm if FINSObjMgr_enu has started sucessfully.

    Also try to use -g localhost as it seems you are running srvrmgr from the machine where gateway is installed.

    Thanks,

    Wilson
  • 4. Re: Issues with server
    947953 Newbie
    Currently Being Moderated
    When I check the file you suggest, it says FINSObjMgr_enu has started sucessfully. Here's part of the log:

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:30:13     FINSObjMgr_enu     STARTING     Component is starting up.

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:30:13     FINSeBankingObjMgr_enu     STARTING     Component is starting up.

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:30:13     INSeServiceObjMgr_enu     STARTING     Component is starting up.

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:30:13     FINSeBrokerageObjMgr_enu     STARTING     Component is starting up.

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:30:13     FINSeCustomerObjMgr_enu     STARTING     Component is starting up.

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:30:13     FINSeEnrollmentObjMgr_enu     STARTING     Component is starting up.

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:30:13     FINSeChannelObjMgr_enu     STARTING     Component is starting up.

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:30:13     ADMBatchProc     STARTING     Component is starting up.

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:30:13     ADMObjMgr_enu     STARTING     Component is starting up.

    ServerLog     ProcessCreate     1     000098e450090b34:0     2012-07-20 16:30:16     Created multithreaded server process (OS pid =      3540     ) for ListImportSvcMgr

    ServerLog     ProcessCreate     1     000098e450090b34:0     2012-07-20 16:30:16     Created server process (OS pid =      2928     ) for FINSConsoleObjMgr_enu

    ServerLog     ProcessCreate     1     000098e450090b34:0     2012-07-20 16:30:16     Created server process (OS pid =      3700     ) for FINSeSalesObjMgr_enu

    ServerLog     ProcessCreate     1     000098e450090b34:0     2012-07-20 16:30:16     Created server process (OS pid =      3604     ) for FINSObjMgr_enu

    ServerLog     ProcessCreate     1     000098e450090b34:0     2012-07-20 16:30:16     Created server process (OS pid =      3592     ) for FINSeBankingObjMgr_enu

    ServerLog     ProcessCreate     1     000098e450090b34:0     2012-07-20 16:30:16     Created server process (OS pid =      3932     ) for INSeServiceObjMgr_enu

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:32:22     htimprmObjMgr_enu     INITIALIZED     Component has initialized.

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:33:00     FINSConsoleObjMgr_enu     INITIALIZED     Component has initialized.

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:33:00     FINSeSalesObjMgr_enu     INITIALIZED     Component has initialized.

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:33:00     FINSObjMgr_enu     INITIALIZED     Component has initialized.

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:33:00     FINSeBankingObjMgr_enu     INITIALIZED     Component has initialized.

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:33:00     AsgnSrvr     INITIALIZED     Component has initialized.

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:33:05     INSeServiceObjMgr_enu     INITIALIZED     Component has initialized.

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:33:05     FINSeBrokerageObjMgr_enu     INITIALIZED     Component has initialized.

    ServerLog     ComponentUpdate     2     000098e450090b34:0     2012-07-20 16:33:05     FINSeCustomerObjMgr_enu     INITIALIZED     Component has initialized.


    And, when I apply -g localhost here's what happens, I get an error again:

    2021 2012-07-23 12:46:05 2012-07-23 12:46:05 -0300 00000013 001 003f 0001 09 srvrmgr 660 4180 C:\LOG\\srvrmgr.log 8.1.1 [21111] ENU

    SisnTcpIp     SisnSockDetail     4     00000002500d0294:0     2012-07-23 12:46:05     4180: [TCPIP-client] socket() opened descriptor = 1788 from 127.0.0.1:2668 to 127.0.0.1:2320

    SisnTcpIp     SisnSockDetail     4     00000002500d0294:0     2012-07-23 12:46:05     4180: [TCPIP-client] Send() descriptor = 1788

    SisnTcpIp     SisnSockDetail     4     00000002500d0294:0     2012-07-23 12:46:05     4180: [TCPIP-client] Read() descriptor = 1788

    SisnTcpIp     SisnSockDetail     4     00000003500d0294:0     2012-07-23 12:46:05     4180: [TCPIP-client] Send() descriptor = 1788

    SisnTcpIp     SisnSockDetail     4     00000003500d0294:0     2012-07-23 12:46:05     4180: [TCPIP-client] Read() descriptor = 1788

    SadmConnection     ConnectString     4     0001f5f350090bc4:0     2012-07-23 12:46:05     Looking up appsrvrs connect strings

    SisnTcpIp     SisnSockDetail     4     0001f5f350090bc4:0     2012-07-23 12:46:05     4180: [TCPIP-client] Send() descriptor = 1788

    SisnTcpIp     SisnSockDetail     4     0001f5f350090bc4:0     2012-07-23 12:46:05     4180: [TCPIP-client] Read() descriptor = 1788

    SisnTcpIp     SisnSockDetail     4     00000004500d0294:0     2012-07-23 12:46:05     4180: [TCPIP-client] Send() descriptor = 1788

    SisnTcpIp     SisnSockDetail     4     00000004500d0294:0     2012-07-23 12:46:05     4180: [TCPIP-client] Read() descriptor = 1788

    ScmLayerLog     Debug     5     00000005500d0294:0     2012-07-23 12:46:05     Keyname: [enterprises/SIEBELENT/servers/SRVSBL/definition/name]

    ScmLayerLog     Debug     5     00000005500d0294:0     2012-07-23 12:46:05     Keyname: [enterprises/SIEBELENT/servers/SRVSBL/definition/description]

    ScmLayerLog     Debug     5     00000005500d0294:0     2012-07-23 12:46:05     Keyname: [enterprises/SIEBELENT/servers/SRVSBL/definition/enable state]

    ScmLayerLog     Debug     5     00000005500d0294:0     2012-07-23 12:46:05     Keyname: [enterprises/SIEBELENT/servers/SRVSBL/definition/full name]

    ScmLayerLog     Debug     5     00000005500d0294:0     2012-07-23 12:46:05     Keyname: [enterprises/SIEBELENT/servers/SRVSBL/definition/object id]

    GenericLog     GenericError     1     00000005500d0294:0     2012-07-23 12:46:05     (sccobjs.cpp (964) err=2555932 sys=0) SBL-SCM-00028: Key not found

    GenericLog     GenericError     1     00000005500d0294:0     2012-07-23 12:46:05     (samisc.cpp (285) err=2555932 sys=0) SBL-SCM-00028: Key not found

    GenericLog     GenericError     1     00000005500d0294:0     2012-07-23 12:46:05     (sasess.cpp (399) err=2555932 sys=0) SBL-SCM-00028: Key not found


    Thanks!!!
  • 5. Re: Issues with server
    WSiebel Pro
    Currently Being Moderated
    Please provide the contents of a FINSObjMgr_enu_xxxx.log file generated by the time you have tried to access fins_enu web client and any other log file updated by that time as well. If there is no log files generated, assuming web server is installed in same machine as siebel server, update the eapps_sia.cfg file under sweapp/bin folder as below:

    [fins_enu]
    ConnectString = siebel.TCPIP.None.None://localhost:2321/SIEBELENT/FINSObjMgr_enu

    Restart the web server after above change.

    You can also try to use srvrmgr from siebsrvr/bin folder instead of gtwysrvr/bin.

    Thanks,

    Wilson
  • 6. Re: Issues with server
    947953 Newbie
    Currently Being Moderated
    I tried the steps you mentioned and it still doesn't work. Here's what I get when I open the FINSObjMgr_enu_0023_24117252.log

    2021 2012-07-23 14:00:48 2012-07-23 14:01:24 -0300 00000003 001 ffff 0001 09 FINSObjMgr_enu 24117252 3604 7964 C:\siebelent\siebsrvr\log\FINSObjMgr_enu_0023_24117252.log 8.1.1 SIA [21111] ENU

    SisnapiLayerLog     Error     1     0000000550090e14:0     2012-07-23 14:00:50     7964: [SISNAPI] Async Thread: connection (0x11953f8), error (1180682) while reading message

    GenericLog     GenericError     1     0000000550090e14:0     2012-07-23 14:01:21     (srmconn.cpp (1336) err=1180682 sys=0) SBL-NET-01034: The SISNAPI connection was closed by the peer.


    Here's also part of the ss120723_10900.log file that was generated during this last attempt:

    2021 2012-07-23 14:44:31 0000-00-00 00:00:00 -0300 00000000 001 003f 0001 09 ss120723_10900 10900 4520 C:\LOG\\ss120723_10900.log 8.1.1 [21111] ENU

    FDRLog     FDRDetail     4     00000002500d2a94:0     2012-07-23 14:44:31     FDR Enabled = true

    FDRLog     FDRDetail     4     00000002500d2a94:0     2012-07-23 14:44:31     FDR Append = false

    FDRLog     FDRDetail     4     00000002500d2a94:0     2012-07-23 14:44:31     FDR Buffer size = 5000000 bytes

    FDRLog     FDRDebug     5     00000002500d2a94:0     2012-07-23 14:44:31     FDR Debug = false

    FDRLog     FDRDebug     5     00000002500d2a94:0     2012-07-23 14:44:31     FDR Asserts = false

    FDRLog     FDRDebug     5     00000002500d2a94:0     2012-07-23 14:44:31     FDR Server = false

    FDRLog     FDRDebug     5     00000002500d2a94:0     2012-07-23 14:44:31     Allocated Buffer Size = 5000028 bytes

    FDRLog     FDRDebug     5     00000002500d2a94:0     2012-07-23 14:44:31     Buffer capacity = 19841 records

    ProcessPluginState     ProcessPluginStateInfo     3     00000002500d2a94:0     2012-07-23 14:44:31     #Software: Siebel Web Engine (SWE) ISAPI extension
    #Version: 8.1.1
    #Date: 2012-07-23 14:44:31


    ProcessPluginState     ProcessPluginStateInfo     3     00000002500d2a94:0     2012-07-23 14:44:32     4520: [SWSE] Successfully initialized extension state (1997 applications).

    SARMLog     SARMDetail     4     00000003500d2a94:0     2012-07-23 14:44:32     SARMBufferSize = 5000000

    SARMLog     SARMDetail     4     00000003500d2a94:0     2012-07-23 14:44:32     SARMFileSize = 15000000

    SARMLog     SARMDetail     4     00000003500d2a94:0     2012-07-23 14:44:32     SARMMaxFiles = 4

    SARMLog     SARMDetail     4     00000003500d2a94:0     2012-07-23 14:44:32     SARMPeriod = 3

    SARMLog     SARMDetail     4     00000003500d2a94:0     2012-07-23 14:44:32     SARMThreshold = 1

    SARMLog     SARMInformation     3     00000003500d2a94:0     2012-07-23 14:44:32     SARM is OFF -change param SARMLevel to enable

    SARMLog     SARMInformation     3     00000003500d2a94:0     2012-07-23 14:44:32     SARM Client is OFF -change param SARMClientLevel to enable

    SARMLog     SARMDebug     5     00000003500d2a94:0     2012-07-23 14:44:32     DebugMode = false

    SARMLog     SARMDebug     5     00000003500d2a94:0     2012-07-23 14:44:32     AssertMode = false

    SARMLog     SARMDebug     5     00000003500d2a94:0     2012-07-23 14:44:32     MemStatus = true

    SARMLog     SARMDebug     5     00000003500d2a94:0     2012-07-23 14:44:32     ServerMode = false

    SARMLog     SARMDebug     5     00000003500d2a94:0     2012-07-23 14:44:32     PropPct = 2

    SARMLog     SARMDebug     5     00000003500d2a94:0     2012-07-23 14:44:32     ProcID = 10900

    SARMLog     SARMDebug     5     00000003500d2a94:0     2012-07-23 14:44:32     TimeID = 1343065472

    SARMLog     SARMDebug     5     00000003500d2a94:0     2012-07-23 14:44:32     LogDir = 'C:\LOG\'

    SARMLog     SARMDetail     4     00000003500d2a94:0     2012-07-23 14:44:32     SARMBufferSize = 5000000

    SARMLog     SARMDetail     4     00000003500d2a94:0     2012-07-23 14:44:32     SARMFileSize = 15000000

    SARMLog     SARMDetail     4     00000003500d2a94:0     2012-07-23 14:44:32     SARMMaxFiles = 4

    SARMLog     SARMDetail     4     00000003500d2a94:0     2012-07-23 14:44:32     SARMPeriod = 3

    SARMLog     SARMDetail     4     00000003500d2a94:0     2012-07-23 14:44:32     SARMThreshold = 1

    SARMLog     SARMInformation     3     00000003500d2a94:0     2012-07-23 14:44:32     SARM is OFF -change param SARMLevel to enable

    SARMLog     SARMInformation     3     00000003500d2a94:0     2012-07-23 14:44:32     SARM Client is OFF -change param SARMClientLevel to enable

    ProcessPluginRequest     ProcessPluginRequestDebug     5     00000004500d2a94:0     2012-07-23 14:44:32     ECID is not present in Request header

    ProcessPluginState     ProcessPluginStateInfo     3     00000004500d2a94:0     2012-07-23 14:44:32     8864: [SWSE] Initialized application "/fins_enu/" (URI "/fins_enu/").

    ProcessPluginRequest     ProcessPluginRequestDebug     5     00000004500d2a94:0     2012-07-23 14:44:32     8864: [SWSE] Created Ordinary REQ request handler.

    ProcessPluginState     ProcessPluginStateDebug     5     00000004500d2a94:0     2012-07-23 14:44:32     8864: [SWSE] Switching to Start state.

    ProcessPluginRequest     ProcessPluginRequestDebug     5     00000004500d2a94:0     2012-07-23 14:44:32     8864: [SWSE] User spec: REMOTE_USER

    ProcessPluginRequest     ProcessPluginRequestDebug     5     00000004500d2a94:0     2012-07-23 14:44:32     8864: [SWSE] GET query string: SWECmd=Start&SWEHo=localhost

    ProcessPluginState     ProcessPluginStateDebug     5     00000004500d2a94:0     2012-07-23 14:44:32     8864: [SWSE] Switching to HTTP_REQ state.

    ProcessPluginState     ProcessPluginStateDetail     4     00000004500d2a94:0     2012-07-23 14:44:32     8864: [SWSE] User : GUESTCST Attempting to open a session ...

    SessMgr     ConnOpen     3     00000004500d2a94:0     2012-07-23 14:44:32     8864: [SESSMGR] Open(siebel.TCPIP.None.None://localhost:2321/SIEBELENT/FINSObjMgr_enu, 60, 300)

    SisnTcpIp     SisnSockDetail     4     00000004500d2a94:0     2012-07-23 14:44:32     8864: [TCPIP-client] socket() opened descriptor = 688 from 127.0.0.1:4904 to 127.0.0.1:2321

    SessMgr     ConnOpen     3     00000004500d2a94:0     2012-07-23 14:44:32     8864: [SMCONN] opened connection to siebelURL (siebel.TCPIP.None.None://localhost:2321/SIEBELENT/FINSObjMgr_enu)

    SessMgr     ConnOpen     3     00000004500d2a94:0     2012-07-23 14:44:32     8864: [SMCONN] SISNAPI connection opened in 0.001971 secs

    SisnTcpIp     SisnSockDetail     4     00000004500d2a94:0     2012-07-23 14:44:32     8864: [TCPIP-client] Send() descriptor = 688

    SisnTcpIp     SisnSockDetail     4     00000004500d2a94:0     2012-07-23 14:44:32     8864: [TCPIP-client] Read() descriptor = 688

    SisnapiLayerLog     Trace     3     00000002500d1938:0     2012-07-23 14:44:33     8864: [SISNAPI]: connection (0x316f1f0) got error code 1180678

    SessMgr     ConnOpen     3     00000002500d1938:0     2012-07-23 14:44:33     [SMCONN] Hello handshake to (siebel.TCPIP.None.None://localhost:2321/SIEBELENT/FINSObjMgr_enu) failed in 1 secs

    GenericLog     GenericError     1     00000002500d1938:0     2012-07-23 14:44:33     ( (0) err=4653063 sys=0) SBL-SCB-00007: Enterprise name ( (null)) in the request is invalid.

    SessMgr     ConnOpen     3     00000002500d1938:0     2012-07-23 14:44:34     8864: [SMCONN] SISNAPI connection opened in 0.000418 secs

    SisnTcpIp     SisnSockDetail     4     00000002500d1938:0     2012-07-23 14:44:34     8864: [TCPIP-client] Send() descriptor = 688

    SisnTcpIp     SisnSockDetail     4     00000002500d1938:0     2012-07-23 14:44:34     8864: [TCPIP-client] Read() descriptor = 688

    SisnTcpIp     SisnSockError     1     00000002500d1938:0     2012-07-23 14:44:34     8864: [TCPIP-client] recv() failed for sd=688 (err=10054 | An existing connection was forcibly closed by the remote host (peer).)

    SessMgr     ConnOpen     3     00000002500d1938:0     2012-07-23 14:44:34     [SMCONN] Hello handshake to (siebel.TCPIP.None.None://localhost:2321/SIEBELENT/FINSObjMgr_enu/RR) failed in 0 secs

    GenericLog     GenericError     1     00000002500d1938:0     2012-07-23 14:44:34     (smconn.cpp (318) err=1180671 sys=0) SBL-NET-01023: Peer disconnected

    SisnTcpIp     SisnSockDetail     4     00000002500d1938:0     2012-07-23 14:44:34     8864: [TCPIP-client] socket() closed descriptor = 688 from 0.0.0.0:4926 to 127.0.0.1:2321

    SessMgr     ConnOpen     3     00000002500d1938:0     2012-07-23 14:44:34     8864: [SESSMGR] Error closing connection object

    SessMgr     MsgReceive     5     00000002500d1938:0     2012-07-23 14:44:34     8864: [SESSMGR] CB: conn 0x0, url NULL, mbuf 0x0, mlen 0, err 3670029

    SessMgr     SessMgrGeneric     4     00000002500d1938:0     2012-07-23 14:44:34     8864: [SESSMGR] conn 0x0: found error code (3670029), error info (NULL)

    SessMgr     ConnClose     5     00000002500d1938:0     2012-07-23 14:44:34     8864: [SESSMGR] conn 0x0: ctx 0x316f5c8, url 0x<?INT?> cleaned up

    SisnapiLayerLog     Trace     3     00000002500d1938:0     2012-07-23 14:44:34     8864: [SISNAPI]: releasing connection (0x316f1f0), refCount = 0

    SessMgr     ConnOpen     3     00000002500d1938:0     2012-07-23 14:44:34     8864: [SESSMGR] Open(): retry 5, will retry 5 times or until 60 seconds have elapsed

    GenericLog     GenericError     1     00000002500d1938:0     2012-07-23 14:44:34     (ssmsismgr.cpp (626) err=3670020 sys=0) SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.

    SessMgr     ConnOpen     3     00000002500d1938:0     2012-07-23 14:44:34     8864: [SESSMGR] Open(siebel.TCPIP.None.None://localhost:2321/SIEBELENT/FINSObjMgr_enu, 60, 300) = [NULL, 3670020]

    ObjMgrSessionLog     Error     1     00000002500d1938:0     2012-07-23 14:44:34     Login failed for Login name : GUESTCST

    ProcessPluginState     ProcessPluginStateError     1     00000002500d1938:0     2012-07-23 14:44:34     8864: [SWSE] Open Session failed (0xa600d1) after 0.0084 seconds.

    ProcessPluginState     ProcessPluginStateDetail     4     00000002500d1938:0     2012-07-23 14:44:34     8864: [SWSE] OpenSession Timing: 0.00838 seconds

    ProcessPluginRequest     ProcessPluginRequestError     1     00000002500d1938:0     2012-07-23 14:44:34     8864: [SWSE] Failed to obtain a session ID. Login failed attempting to connect to %1

    ProcessPluginRequest     ProcessPluginRequestError     1     00000002500d1938:0     2012-07-23 14:44:34     8864: [SWSE] Set Error Response (Session: Error: 10879185 Message: Login failed attempting to connect to siebel.TCPIP.None.None://localhost:2321/SIEBELENT/FINSObjMgr_enu)

    ProcessPluginRequest     ProcessPluginRequestError     1     00000002500d1938:0     2012-07-23 14:44:34     8864: [SWSE] Login failed.
    SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.

    Thanks!
  • 7. Re: Issues with server
    WSiebel Pro
    Currently Being Moderated
    Do you have a firewall running in the siebel server machine? If not my next suggestion would be to reinstall gateway, siebel server and swse in a machine with a hostname with 10 or less characters.

    Thanks,

    Wilson
  • 8. Re: Issues with server
    947953 Newbie
    Currently Being Moderated
    There's no firewall running in the siebel server machine... I'm afraid I'll have to go with your last suggestion then. Thanks!!

Legend

  • Correct Answers - 10 points
  • Helpful Answers - 5 points