1 Reply Latest reply: Jul 23, 2012 3:22 PM by Hussein Sawwan-Oracle RSS

    Problem with interactions in contact center

    927200
      hi all,

      we are using 11.5.9 version of Oracle Applications.
      We are facing a peculiar problem while dealing with interactions. Even though we are selecting values in Result, Reason and outcome fields, we are getting null values in the backend table i.e., JTF_IH_INTERACTIONS except in outcome field some fixed description is getting populated like 'Customer Contacted'.(This is not selected at all during wrap up.)
      Please help me in tracking this issue.

      Thanks and Regards,
      Sagar.
        • 1. Re: Problem with interactions in contact center
          Hussein Sawwan-Oracle
          Sagar Rahul wrote:
          hi all,

          we are using 11.5.9 version of Oracle Applications.
          We are facing a peculiar problem while dealing with interactions. Even though we are selecting values in Result, Reason and outcome fields, we are getting null values in the backend table i.e., JTF_IH_INTERACTIONS except in outcome field some fixed description is getting populated like 'Customer Contacted'.(This is not selected at all during wrap up.)
          Please help me in tracking this issue.

          Thanks and Regards,
          Sagar.
          Please do not create duplicate posts -- Problem with interactions in contact center