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1 Reply Latest reply: Aug 13, 2012 12:05 AM by Sablok RSS

Experiencing problems uploading a BI Publisher rtf file

user99921 Newbie
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I am trying to upload a template (rtf file) in Administration - Reports.
The first time I did it I received no error, but the report file has not been uploaded in the correct location.
I know I could manually paste the report in there, but ideally I want Siebel to do it for me, since I have other environments were we need to deploy the reports, and also because we are trying to follow the same process for each report.
What happens now if you press upload files is you get an error:
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35     End: Business Service 'XMLP Driver Service' invoke method: 'GenerateReport' at 14a1a6a0
GenericLog     GenericError     1     00000baa500f3044:0     2012-07-25 13:50:35     Object manager error: ([0] This operation is not allowed when there are no records displayed.
Please execute a query that returns at least one record or add a new record.(SBL-DAT-00215) (0x7500d7))
GenericLog     GenericError     1     00000baa500f3044:0     2012-07-25 13:50:35     ( (0) err=2818155 sys=7667927) SBL-OMS-00107: Object manager error: ([0] This operation is not allowed when there are no records displayed.
Please execute a query that returns at least one record or add a new record.(SBL-DAT-00215) (0x7500d7))
GenericLog     GenericError     1     00000baa500f3044:0     2012-07-25 13:50:35     (bsvcmgr.cpp (1393) err=2818251 sys=0) SBL-OMS-00203: Error 7667927 invoking method "GenerateReport" for Business Service "XMLP Driver Service"
ObjMgrBusServiceLog     Delete     4     00000baa500f3044:0     2012-07-25 13:50:35     Business Service 'XMLP Driver Service' (address: '14a1a6a0')was unregsitered at model '5b24688' for session ''
ObjMgrBusServiceLog     Delete     4     00000baa500f3044:0     2012-07-25 13:50:35     Business Service 'XMLP Driver Service' was deleted at 14a1a6a0
GenericLog     GenericError     1     00000baa500f3044:0     2012-07-25 13:50:35     (bsvcmgr.cpp (1236) err=2818251 sys=0) SBL-OMS-00203: Error 7667927 invoking method "GenerateReport" for Business Service "XMLP Driver Service"
==
Also, if you click on the rtf file itself, it gives:
"Unable to get the file requested".

Things checked so far/other info:
1) I only have 1 position and have not and cannot 'Change Position'.
2) The Siebel File System is working, for example I can even attach this specific .rtf file to Activity Attachments and click on it to download it and that works correctly.
3) BI Publisher itself is up & working on the server, for example I can run BI Publisher reports, plus I logged onto the server and checked and it seems fine.
4) The .rtf file itself doesn't appear to be 'corrupt' - for example, the extension looks fine, I can open it OK in MS Word without any errors.

Does anyone have some idea how to resolve?
Only thing I can think of is it is quite a large template (614 KB) in comparison with templates we used before?

Any other ideas?

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