4 Replies Latest reply on Nov 6, 2012 8:36 AM by user243865

    MprAdminUserGetInfo fails... why?

    user243865
      Hi,

      When fields that concern Terminal Server attributes get's updated, the IdM system fails out with the message

      MprAdminUserGetInfo() failed - User: S88893 Error:ں

      This is NOT due to rights according to our AD team, since our gateway users is running in Domain Admin mode and has all access to all objects.

      The AD team also says this is a special attribute that can only be set through API's, not by setting atributes in the AD...

      I set the gateway to maxlevel trace and got this part for the above message... data has been "anonymized"

      Log says it attempts to get the DN, then fails the TS stuff, and then it gets the DN?
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,2929): Enter: updateObjectAttrs
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,2942): Enabling Exchange2007 processing
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,2958): Checking attribute, name: 'Terminal Services User Profile'
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,13752): Enter: isUserObject
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,13753): objClass = User
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,13756): Exit: isUserObject: true
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,3342): Setting password if not yet set
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,3773): Enter: setOutOfOffice
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,3784): OutOfOfficeEnabled not specified
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,3806): OutOfOfficeMessage = 'null'
      
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,3857): Exit: setOutOfOffice
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,4871): Enter: createUserDirs
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,4957): Exit: createUserDirs
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,13752): Enter: isUserObject
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,13753): objClass = User
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,13756): Exit: isUserObject: true
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,13077): Enter: setTerminalServicesAttrs
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,4447): Enter: getUsersDomainAndName
      07/26/2012 12.06.20.208000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,4497): Enter: getSID
      07/26/2012 12.06.20.223000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,4516): Return: 0x2cf75d0
      07/26/2012 12.06.20.223000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,4517): Exit: getSID
      07/26/2012 12.06.20.223000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,4487): Exit: getUsersDomainAndName
      07/26/2012 12.06.20.223000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,13253): Enter: getDC
      07/26/2012 12.06.20.333000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,13319): Domain: ANON0 Domain Controller: \\ANON000C
      07/26/2012 12.06.20.333000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,13323): getDC returns (null)
      07/26/2012 12.06.20.333000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,13324): Exit: getDC
      07/26/2012 12.06.20.333000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,12896): Enter: initRASUserInfo
      07/26/2012 12.06.20.333000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,12905): Attempt to retreive User: S88893 on Server: \\NDRI000C
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,12913): Following log message is truncated: max length reached
      MprAdminUserGetInfo() failed - User: S88893 Error: 
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,12930): Return: 0
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,12931): Exit: initRASUserInfo
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,13113): Exit: setTerminalServicesAttrs
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,3766): Exit: updateObjectAttrs
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,13752): Enter: isUserObject
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,13753): objClass = User
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,13756): Exit: isUserObject: true
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,6666): Enter: addUserToGroups
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,6779): Exit: addUserToGroups
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,5748): Got DN for rename: 'CN=S88893,OU=Solid Users,OU=User Accounts,DC=anon0,DC=ad0,DC=anon,DC=net'
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,5881): Enter: rename
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,5960): Exit: rename
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/object/RequestHandler.cpp,117): Enter: reply
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/object/RequestHandler.cpp,75): Enter: sendBuffer
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/object/RequestHandler.cpp,89): Sending buffer:
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/object/RequestHandler.cpp,67): <?xml version='1.0' encoding='UTF-16'?>
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/object/RequestHandler.cpp,67): <Response>
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/object/RequestHandler.cpp,67):   <Result status='error'>
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/object/RequestHandler.cpp,67):     <ResultItem type='message' status='error'>
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/object/RequestHandler.cpp,67):       <Message>
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/object/RequestHandler.cpp,67): Following log message is truncated: max length reached
              <Text>MprAdminUserGetInfo() failed - User: S88893 Error: 
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/object/RequestHandler.cpp,67):       </Message>
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/object/RequestHandler.cpp,67):     </ResultItem>
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/object/RequestHandler.cpp,67):   </Result>
      07/26/2012 12.06.20.380000 [2444] (../../../../src/wps/agent/object/RequestHandler.cpp,67): </Response>
      AD team says it can be due to different versions of servers and clients, but we have a mix off all and the error seem to be on all.

      Anyone seen it and knows what to do about it?