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Yes a special Oracle restricted password is required to access the shell low level. This password is used only by Oracle authorized engineers. The "kra16wen" gives you the access to the Service Interface Menu which is a customer interface.
If one controller reports LU, this means that further investigation needs to be done by an Oracle engineer in order to determine (using special logs) why the controller is in lock down mode. This is not necessarily a H/W issue.
Both controllers have gone into locked state Nicolas. The service interface (using kra16wen) is not possible to enter on the faulted controllers only (I can on the working one which is borrowed)Thanks for the help.....so I have to raise an sr with oracle?
Edited by: 949609 on Jul 29, 2012 5:23 AM
Thanks. Is this the debug/engineering passwords that you are referring to Nicolas.
Edited by: 949609 on Jul 29, 2012 5:35 AM