1 disk on the array got faulted and on trying to replace it both controllers on the storage have gone into a
locked state.Both controllers have an LU+OE errors codes. Borrowed a similar controller to try and reset the faulted 2.
Followed the syshandbk method;
For controllers showing:
LU on one controller and the tray ID(85 or 99) on the other
1. serial into the LU controller, and run lemClearLockdown
2. Use the management interface to Online the Controller
3. The booting controller should show the same tray ID as the surviving one.
Am failing to serial into the LU controller. Is a special password needed for this? Am using kra16wen password.
Yes a special Oracle restricted password is required to access the shell low level. This password is used only by Oracle authorized engineers. The "kra16wen" gives you the access to the Service Interface Menu which is a customer interface.
If one controller reports LU, this means that further investigation needs to be done by an Oracle engineer in order to determine (using special logs) why the controller is in lock down mode. This is not necessarily a H/W issue.
Both controllers have gone into locked state Nicolas. The service interface (using kra16wen) is not possible to enter on the faulted controllers only (I can on the working one which is borrowed)Thanks for the help.....so I have to raise an sr with oracle?