0 Replies Latest reply on Aug 1, 2012 11:14 PM by user448351

    IB item instance not getting updated while terminating subscriptioncontract

      Hi CRM Gurus,

      I have created a subscription agreement type service contract. It is creating an item instance in IB by default but I have following doubts regarding this -

      1) Item instance is not showing up the subscription contract details in the contracts tab. Is it the intended functionality?
      2) item instances created for subscription contracts are not getting updated when I terminate or expire the contract. Is it again the standard functionality or am missing some setups?

      Both the functionality are working fine for the item instance created by Service Agreement. I am not able to find any document which says that this is the standard oracle feature for Subscription contract. Please help me out in this.

      Thanks in advance.