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6 Replies Latest reply: Oct 9, 2012 2:12 AM by 876379 RSS

Credit card authorization for this order has failed

876379 Newbie
Currently Being Moderated
Hello Gurus,

I am working in iStore and iPayment module.
There I have created custom Payment System, Payment System Account and Payee. I mapped the operating unit and Payment System in the custom Payee. After doing this all setup when I am doing place order by using CC Payment method I am facing the following issue in Confirmation page.
ISSUE:

()
Error messages from Order Management
()
Credit card authorization for this order has failed. The order has been placed on Credit Card Authorization Failure Hold. (AMOUNT=4,932.54)
A hold prevents booking of this order.
There is an error in order submission.

Could any one please help me on this.

Thanks,
Vinoth.
  • 1. Re: Credit card authorization for this order has failed
    DeborahCRM-Oracle Journeyer
    Currently Being Moderated
    Hello Vinoth,

    Please confirm you have set the System Profile Option settings as per the iStore Release 12.1 Implementation Guide -

    To enable credit card authorization for orders created in Entered status, set the profile options as follows:
    • ASO: Credit Card Authorization = Yes
    • ASO: Default Order State = Entered

    To enable Credit Card Authorization for orders created in Booked status, set the profile options as follows:
    This set up will do the credit card authorization from iStore.

    • ASO: Credit Card Authorization = No
    • ASO: Default Order State profile = Booked
    • IBE: Perform Payment authorization = Yes



    Summary:
    If you have 'ASO : Credit Card Authorization' set to yes, the you need to have profile 'ASO: Default Order State' set to 'Entered'.
    And if you have 'ASO : Credit Card Authorization' set to no, then you can have profile 'ASO: Default Order State' set to 'Booked'.


    Related discussion: Place Order in iStore 12.1 Errors With 'Duplicate Transaction' (Doc ID 1337945.1)


    Thank you,
    Deborah Bourgeois
    Oracle Customer Support
  • 2. Re: Credit card authorization for this order has failed
    876379 Newbie
    Currently Being Moderated
    Hi Deborah Bourgeois,

    I have done the following setups which you mentioned but now i'm getting the below issue.

    Your order is on "Hold" with Order Number 17909
    Please print this page and keep it for your records. If you are faxing your credit card number or purchase order, remember to complete the Faxed Order section below before faxing.

    Could you please help me on this.

    Thanks,
    Vino
  • 3. Re: Credit card authorization for this order has failed
    DeborahCRM-Oracle Journeyer
    Currently Being Moderated
    Hello Vino,

    Please check the setups on the Customer for Credit Hold.
    Confirm if the same alert for a similar order in Order Management.

    Please see:

    How To Do Credit Limit Check During Place Order For Customers In iStore (Doc ID 760708.1)


    Thank you,
    Deborah Bourgeois
    Oracle Customer Support
  • 4. Re: Credit card authorization for this order has failed
    876379 Newbie
    Currently Being Moderated
    Hi Deborah Bourgeois,

    There is no Credit Hold check box enabled in the Customer window, We are getting same error in order management too.

    Scenario 1:
    When we set the profiles like below iStore,OM,AR order getting confirmed with Hold and tangibleId is starting with as shown below

    TangibleId:
    iStore = ASO%.
    Order Management = ONT%.
    AR Manual orders = AR%

    Profiles:
    ASO: Credit Card Authorization = No
    IBE: Perform Payment authorization = Yes
    ASO: Default Order State profile = Booked

    Scenario 2:
    When we set the profiles like below iStore,OM,AR order getting confirmed without any Hold and all the tangibleId is starting with ONT%

    ASO: Credit Card Authorization = Yes
    IBE: Perform Payment authorization = No
    ASO: Default Order State profile = Booked

    Our Expectation:

    1. Order should be confirmed with out any Hold.

    2. Tangible id should as below

    a. iStore = ASO%.
    b. Order Management = ONT%.
    c. AR Manual orders = AR%

    3. All this should work for iStore when the below profile is enabled

    IBE: Perform Payment authorization = Yes


    Could you please help me on this.

    Thanks
    Vino.
  • 5. Re: Credit card authorization for this order has failed
    876379 Newbie
    Currently Being Moderated
    Hello Deborah Bourgeois,

    I done all the steps which are describe in following meta link ID 760708.1

    Its working once. After put bounce it did not work and i got same issue.

    Could you please help on this issue.


    Thanks,
    Vino
  • 6. Re: Credit card authorization for this order has failed
    876379 Newbie
    Currently Being Moderated
    Not answered

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