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0 Replies Latest reply: Aug 21, 2012 5:49 AM by 956906 RSS

Customers within a Multibrand organization

956906 Newbie
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Hi There,

I am are currently running into a very interesting challenge in which I hope this forum can support me.

Our company is a multibranded company in which customers are located/treated on brand-level.
This means that the same customer 'could' exist in multiple brands, BUT (and here comes the catch) the customer identity/information is managed by each brand on its own.

So each brand can have a different set of customer values (location/contactinfo etc etc).
We dont want someone from a different brand to use the contact-info, given through another brand.

On an enterprise level these seamly different customer identities must be matched, but on a brand level, each company dealing with the brand should only see/modify and use only the brand specific instance.

How would i tackle this problem?

Cheers,
Tony

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