0 Replies Latest reply: Aug 26, 2012 11:25 PM by Double A RSS

    Cannot log in to Mobile Manager after abnormal shutdown (issue & solution)

    Double A
      After an abnormal shutdown of database, an attempt to log in to Mobile Manager as Administrator fails with the error "Please verify your username, password and try again!"

      I had a power outage in our office and our development server shut down abruptly as a result. When power was restored, the database, listener and GlassFish Server started up automatically (init.d and rc.d), but when I attempt to log in as Administrator using Mobile Manager, I get an error "Please verify your username, password and try again!". I did some research and after some trial and error, figured out that the services must be started in this order (this may not be guaranteed in automatic startup scripts?):

      1. Oracle Listener
      2. Oracle Database
      3. Oracle GlassFish Server with Domain

      If you are seeing this error, please try the following:

      1. Shutdown Glassfish domain
      ./asadmin stop-domain <domain>
      2. Shutdown Oracle database
      3. Shutdown Listener
      $ lsnrctl stop

      and restart in this order
      1. Oracle Listener
      lsnrctl start
      2. Oracle database
      3. GlassFish domain
      ./asadmin start-domain <domain>

      This should work!

      My environment:

      Redhat Enterprise Linux 5.4 with JDK 1.6
      Oracle Database 11g Enterprise Edition
      Oracle GlassFish Server 3.1.2
      Oracle Database Mobile Server 11.1.0 for 64-bit Linux